Hospitality Case Study

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The hospitality is taken from the term ‘hospice’, meaning a house of rest for pilgrims during medieval times (Grottola, 1988). Hospitality may be defined as the reception of guest and catering to their needs and expectations, these may include food, beverage, lodging, and transportation, activities/Entertainment, shopping and supporting services. Hospitality entails a mixture of tangible and intangible factors that include the behaviors of employees and make available for guest’s security, psychological and physiological comfort (Brotherton, 1999). FINDINGS AND DISCUSSION 1. The UK hospitality industry is connected to a wider and diverse industry with many organizations inside the sector (contemporary hospitality industry - Yahoo Video Search …show more content…

The hospitality industry in the UK is connected a wide and diverse industries with many organizations inside the sector from sole traders to large cooperation and multinational companies. The industry has continued to grow on a great scale and it exit simultaneously with tourism and leisure services. The United Kingdom is the world’s 8th largest destination, with 32 million visiting 2013. $17.2 billion was consumed in the UK foreign tourists ("contemporary hospitality industry - Yahoo Video Search Results", 2016). Nightclubs essentially provide a place to listen to music and dance for an entrance fee. Drink and food are made available at additional service. Travel agent; Hotel/Motel Manager; Event Planner and Facilities Manager. According to Ruggless (2016) referred to the turnover rate in “the hospitality segment in 2015 rose to 72.1%, up from 66.7% in 2014, according to a recent Bureau of Labor Statistics report. The industry contributes about 3.6% to UK GDP. In the UK multiple business sector are including such as; food and beverage business, accommodation services, transportation, activities/entertainment, shopping and supporting services. The industry needs to identify people’s distinct needs and offer appropriate services and food to adapt those needs. In the UK there are over 180,000 hospitality and leisure endeavors employs over 2 …show more content…

Some essential jobs title in this huge industry are namely: Catering Manager, Entertainment manager, Conference Centre Manager, Accommodation manager, Fast Food manager, Hotel manager, Public house manager, Restaurant chain area manage. The industry is rich in diversity found in abundance with the extent that business influences the economy with a subset of organization within the sector such as Sole traders and large Multinational cooperation’s with 80 different jobs to the economy, and 6.7% to GDP of the country and industry is growing rapidly. The size of operations range from the lady who operates her own craft village selling craft items to visitors, 80 percent of hospitality operations employ less than five people. The industry is interlinked with diverse business such as restaurants, hotels, casinos, resorts, tour agencies, travel agencies and many other businesses. Jobs are given in preference to applicant with relevant education. Diverse accommodation from shared bunk bed room to luxurious rooms is available to customers. The industries coincide with agriculture and fishing. Eating enterprises are diverse includes: Takeaways, Fast Food Outlet, and Fast Food, Popular Catering, Mainstream Catering and Fine Dining. The main focus of the industry is customer satisfaction; this is more than human interactions. Customer

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