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Introduction to the Hotel Industry
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STUDY: MANAGEMENT INFORMATION SYSTEM
IN HOTEL MANAGEMENT INDUSTRY
SUBMITTED TO –
Prof. Sumeet Gupta
SUBMITTED BY –
Group # 7 (Section A)
Members -
Monika Sakkarwal (13PGP031)
Pandurang Pandilwar (13PGP038)
Priti Zod (13PGP044)
Siddhartha Tiwari (13PGP055)
Contents
1) An Introduction to the Hotel Industry 3
2) Existing System 4
3) Issues and Loopholes 4-5
4) Proposed System 6-14
5) MIS Architecture 15
6) Benefits 16
7) References 17
Indian Institute of Management Raipur Page 2
1. An Introduction to the Hotel Industry
• The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
• The hotel industry is one of the fastest growing industries in India. The total market size of Indian tourism and hospitality sector stood at US$ 117.7 billion and is expected to touch US$ 418.9 billion by 2022. The foreign direct investment (FDI) inflows in hotel and tourism sector during April 2000 to July 2013
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At least 5 years of the hotel data should be collected in a data warehouse or a data mart. All the old data should be entered into the system and based on ETL (Entry- Transform – Load) method should be loaded into the Data warehouse. If the hotel is not able to provide the historical data then the general data can collected by surveying potential customers, employees and hotel management staff. Mining the large amounts of transaction data allows each restaurant to improve its operations management and product
If you are interested in a management career in hospitality industry it is good to research the management position that you may be interested in. Find out what the different positions are is a good way to start your research. The two different industries within the hospitality industry are the Hotel and Lodging industry and the Restaurant industry. The different top management position in the Hotel and Lodging are: General Manager, Director of Human Resources, Director of Food and beverage, Director of Rooms Division, Director of Sales and Marketing, Director of Engineering, Director of Accounting. The different top management for the restaurant industry are: General Manager, Kitchen Manager, Bar Manager, and Dining Room Manager.
There is no doubt that hospitality sector is one of the most burgeoning sectors around the globe. Whether it is the Western or Asian regions, hotels can be found in plenty of numbers. Constructing and maintaining a hotel is a costly affair and you have to be extremely sure about its functioning before building one. It is certainly a good decision to invest your big chunk of money on constructing and running a hotel. However, in order to ensure the performance of the hotel, it is also important to take very good care of it.
Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...
Communication does not only happen between departments, but also between customers and the organization. From many years working in the industry, returned guests are bread and butter, and the biggest source of revenue in many organizations. The customer relationship is an important factor that retains loyal customers for a predictable revenue. Guest communication is not solely a face-to-face conversation from hotel employees, but also communication processes prior, and after a guest’s stay, including appreciation email, customized offers, and promotional offers. In order to strengthen a relationship with guests, hospitality operation must learn their guests by gathering and mining data from many sources. The most effective way of guest profiling could be done during guest’s stay. Communication between employees and guests contain useful data for future marketing materials. However, the process of guest profiling requires extra effort from employees, and a good information technology (IT) system to record, save, and organize all guest’s information, and
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
The Hotel industry in India follows a mixed strategy of advertising, they go for online advertising through websites like Expedia.co.in , Yatra.com etc. where they give different promotional offers in terms of price discount and complementary services.
Today hospitality sector is one of the fastest growing sectors in India. It is expected to grow at the rate of 8% between 2007 and 2016. Many international hotels including Sheraton, Hyatt, Radisson, Meridien, Four Seasons Regent, and Marriott International are already established in the Indian markets and are still expanding.
The hospitality industry is a business sector, which consists of types of services that are based on the principles of hospitality, characterized by generosity and friendliness towards guests, specializes in the market of services related to the reception and guest service.
Investment in India has increased significantly since the 2001 Indian Government’s approval of Foreign Direct Investment (FDI) reform. In mid-year meetings of 2001, the Government liberalized the restrictions on FDI into India in select industries. The infrastructure of the Indian Government is increasingly interested and actively pursuing FDI from countries such as the United States. India is currently offering automatic business approvals for new businesses that have an initial investment of 100% foreign capital in industries that are considered tourism based. (Indian Embassy, 2001) According to the 2001 guidelines issued under section 4 (iv.), Businesses that are considered to be “commercial premises, hotels, resorts, city and regional level urban infrastructure facilities…” which qualify for up to100% FDI.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
Hari Shankar Patel (1374360) ACKNOWLEDGEMENT OBJECTIVES OF THE PROJECT • To understand • To analyse • To examine • To study LIMITATIONS OF THE PROJECT • To fit the entire document in a specific word limit was a difficult task for me. • It was difficult to get the information from a few companies as they were not willing to share the information due to their privacy policy. is an American hospitality industry that provide hotels and related lodging. 2.2) HISTORY:
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.
The overall industry saw a strong boom rate from 2010-2014. The global hotels & motels industry had total revenues of $677.1bn in 2014, representing a compound annual growth rate (CAGR) of 4.6% between 2010 and 2014. In comparison, the Asia-Pacific and US industries grew with CAGRs of 6.6% and 5% respectively, over the same period, to reach respective values of $163.7bn and $166.2bn in 2014(Global Hotels & Motels 7). The reason for this growth is due to the Asia-Pacific Region and Americas. The US alone with its world’s largest hotels/market has conquered net value growth, while China has literally doubled the revenue in the same time span. The leisure segment
Tourism is the one of economic and social activities that increasingly vital. Number of travellers domestic and international is increasing. In fact, several countries in present world develop tourism sectors as primary sector which generate national income. According to Salah Wahab and Cooper (2003). Tourism is also sector which involves role that mutually link between government, private sector and also public.