When Goettl Good Guys Air Conditioning Repairmen was bought in 2012, the company saw many changes. Usually, when a company is sold, existing employees and customers see a decline, due to attempts by the new owners to save money, However, Goetti flourished. Under new owner Ken Goodrich, the company began focusing on quality and customer service. Goodrich had each technician photograph the new unit he or she installed, so Goodrich could assess the quality of the installation. This turned the technicians into perfectionists, which benefited the customers immensely. According to the company website, Goettl Good Guys Air Conditioning Repairmen offers residential and commercial HVAC service, as well as indoor air cleaning services. With a completely
In the early 2000’s Lowe’s was rapidly intensifying its presence nationwide. The company carried a varied assortment of home improvement products and catered to the needs of retail as well as commercial business customers. Lowe’s expanded their reach by acquiring a 41-store chain, Eagle Hardware and Garden, and engaging in a strategic alliance with HGTV to obtain a more profound existence in their market (Rouse, 2005). By 2004, Lowe’s operated almost 1,000 stores with plans to continue expansion across the nation (Rouse, 2005). The company has a core competency in helping customers meet their home improvement needs at a low price. In order to use this core competency to gain a competitive advantage, the company has focused on key functional strategies. To continue their success, Lowe’s must specifically focus on marketing, logistics, and human resource management strategies.
In 1864, Nemislo Guillot brought the first bat and baseball to Cuba. The island quickly adopted the sport and everyone became eager about creating a team. Nemislo Guillot with the help of his brothers, created the first baseball team called, Habana Base Ball Club in 1868. In 1878 the Cuban League was founded and consisted of three teams, Almendares, Habana and Matanzas. Today, baseball has become one of the most popular and played sport in Cuba. Due to the fact that baseball is already a well-known sport in Cuba, Rawlings should have no trouble entering this market.
We will take good care of all our customers and our employees as well as our trucks and equipment.
Opening its doors for the first time in 1946, Lowe’s is now the second largest home improvement chain in the world, operating over 1,800 stores in the United States, generating $56.2 billion in sales and $2.6 billion in net income for 2014 (Lowes Newsroom, 2015). Employing around 265,000 personal making them one of the top employers in the nation, there is no question that Lowe’s must be doing something right. According to Lowes Newsroom, “Lowe’s professional customers represent approximately 30 percent of total sales, approximately 16 million retail and professional customers are served each week. (2015, para 3) “Never Stop Improving”, is Lowe’s slogan; encouraging employees and customers to work together to maximize their in store
(Reingold, 2014) Nardelli had a hard edge and was driven by the numbers, whereas Blake preferred a management style of a service culture. He wanted engaged employees who excited customers with their knowledge of the latest tools and products available for purchase. He wanted to dominate the professional contracting business. He realized that employee morale is an important factor in the retail business. “He slowed store growth to focus on quality over quantity.”(Reingold, 2014) He spent money to train associates. He was determined to build a sense of pride among the associates. He felt that the training would provide for better customer service.5 Blake believed that customer service was the key to Home Depots ability to succeed. (Aluise,
Case Study of The Home Depot Preface This Essentials of Strategic Management assignment has been made by three persons which have been working together and individually to finish the assignment properly and in time. Secondly, we would like to thank the company whose websites we were able to visit and use, to get additional information that we could use for leading the assignment of Home Depot to a successful ending. We can say, that it was a pleasure to work on this assignment and would, in the third place, like to thank each other. The persons who worked on this assignment, for the effort and time that is put in the assignment, that brought us to this finished version.
Conclusion: Given the current economic status the home improvement industry is in a low spot with sales. With the decrease in building new homes we have to focus mainly on home improvements. The three strong points we have against existing rivalries are our great locations, quantity of quality products, and convenient customer service. With these great qualities we can move ahead and stay ahead of our competitors during these times.
The Home Depot learned the hard way that you must hire a leader that will stay true to the core values. The leader’s ethics and values will play a huge role in determining if the company will succeed or fail. The founders of The Home Depot built a culture on the foundation of respect, integrity, and compassion. The culture and customer service under the influence of the admired founders prospered.
1. How was Lincoln able to grow and prosper for so long in such a difficult commodity industry that forced out other giants such as General Electric, Westinghouse and BOC? What is the source of Lincoln’s outstanding and enduring success?
Merrill A. “Pete” Miller Jr. is second member of the audit committee with five years of experience on Chesapeake’s Board of Directors. His education stemmed from U.S. Military Academy at West Point where he got his degree in Applied Science and Engineering. After serving five years in the United States Army, he went back to school and attained his MBA from Harvard Business School in 1980. Since that time, Mr. Miller has had various executive positions in drilling companies that work with oil and gas wells. He worked at Anadarko Drilling company for fifteen years before being promoted to CEO for a year. He then joined, National Oilwell Varco, Inc., a leading company in drilling solutions with operations globally. While he started at National Oilwell Varco, Inc. as a V.P. of Marketing, Mr. Miller continued to be promoted to various
A SWOT analysis is a measure tool to summarize a company’s internal and external aspects. By measuring the company’s strengths, weaknesses, opportunities and threats and looking for improving solutions by using the strengths and opportunities to improve on the weaknesses and take the necessary actions concerning any threats a company can survive in today’s world market.
Arik Air being one of the largest airlines is an attractive option for our US based company, but it will come with considerable concerns about management, and administration of resources. Our company will now have to develop a plan to address the following issues; of hiring and maintaining a qualified pilot staff, host nation employees satisfaction under the new parent company and flexibility of a new pay scale. Overall, investment in this endeavor will be eventually very profitable, but we must first address the human resource situation, and this will be quite a complicated task. So where do we start?
On June 1st 2009, General Motors entered bankruptcy protection and has been fighting there way back ever since. In November of 2010, they sold a portion of their stock holdings and bought them all back by the end of 2012 allowing the company greater financial flexibility (General Motors, 2016).
The newly appointed district sales manager, Larry Barr, faces the problem of allocating sales quotas among his various sales representatives. This decision will affect everyone's earnings including his own. This problem is compounded by the fact that different territories have, for a variety of reasons, different potentials. In addition, the territory that is known to be the toughest will soon require a new sales rep.
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.