Examples Of Internship Report On Christel Harb

Letter of Transmittal

Christel Harb
George Bechara Bldg, Main Street
Bsalim, Metn, Lebanon
March

Mrs. Cendrella Mjaes
Notre Dame University

Dear Mrs. Mjaes,

I am pleased to present this internship report “TNT Internship Report”, which has been carried out as a requirement of the course BAD 481. This training program has been prepared after a 120 hours working period at TNT Sin El Fil.
This short period of time increased my knowledge about the major role and functions of TNT which made me prepare this report with great satisfaction and enthusiasm. I was able to learn so much how the system of the company works (filing, billing, tracking…).
Working on this report was a pleasure to me, as well as gaining some real life lessons and knowing with better skill how logistics companies work in Lebanon. I, however, also did my best to complete the training program in the best way I know how. I am thankful for having the opportunity to submit my report to you.

Thank You
Christel Harb

NOTRE DAME UNIVERSITY
LOUAIZE - LEBANON

TNT LEBANON
SIN EL FIL BRANCH

Christel Joseph Harb
ID: 20101735

TNT Internship Report

Training Program Period: 18 November 2013 – 18 December 2013
Date: 23 May 2014
Presented to: Mrs. Cendrella Mjaes

Preface

This report was prepared after a 120 hours internship program during November 2013 at “TNT Lebanon”, Sin El Fil branch under the direction of Mrs. Pascale Matta.

The main purpose of this report will indeed be a description of the role and customer service of the TNT Express towards our customers, communicating skills, and the functions of the main department of customer service at TNT Express.

I have tried my best to keep this report precise, straightforward and strictly correct. I hope...

... middle of paper ...

...e person must be working on billing and tracking, the other on answering the phone and talking to the walk in clients...
- Extra hours must be paid as bonus because employees are staying at work to finish their work.
Appraise and evaluate my own work:
I believe that I did a good job at TNT Express. I enjoyed every second of my job and that made me a professional intern that they can rely on. From that job I had improved myself confident and that I am a good student that can learn fast. Actually, I was asked to stay and become an employee at TNT.
Skills obtained and personal areas I hoped to improve
Skills I obtained:
- Grasp information quickly
- Think before acting
- Ask questions to do my job well
- Paying attention to details
Areas I would like to improve:
- Communicate more with customers or clients
- Improve myself confidents
- Learn from my mistakes