Effective And High-Quality Care Communication

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Effective and high-quality care revolves around meaningful communication. While working in an aged care setting, if the resident is from a different culture, it is important to be aware of verbal and nonverbal taboos that could come off as offensive. If the resident has trouble understanding or speaking English, it would be helpful if the aged care worker were to speak slower and clearer without yelling. If there is a trained professional interpreter, then it is best to involve them in order to facilitate communication.

Nonverbal is the most significant form of communication. Research shows that “conversation, messages are transmitted and received seven percent through words, thirty-eight percent through pitch and tone, and fifty-five percent

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