Common Reason for a Denied Claim

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As a Medical Biller and Coder, you will submit claims to third-party payers for reimbursement of services rendered. Try to set up your claim to be payer specific because you want the claim to be paid after the first submission. There are remittance advices sent to the Medical Biller and Coder from the third-party payer that help to inform you if the claim has been denied, paid, or pending. If your claim has been denied or pending than you can begin your investigation to figure out the reason(s) for the nonpayment of services rendered.
The most common reason for a denial of a claim is that the information given about the patient on the claim form is not correct (Fordney, 2010). The information may have been incorrectly typed for the following: date of birth, insurance group identification number, wrong sex of patient, or the insured’s address. These mistakes happen, but most of the time we can prevent them from happening. Being the Medical Coder and Biller, you must slow down and review all the information you have to help build the claim. The main document that would be helpful in resolving incorrect patient information is looking over the patient registration form. Check with the front desk reception, if you see it has not been updated in a while then inform them of this matter. Keeping the patient’s registration form up to date is crucial. By doing this, will ensure that you are charging the correct insurance company, and that you are customizing the claim to that third-party payers specifics. If you are still having trouble figuring out the problem with the claim, then contact the third-party payer. The majority of the time, they can be very helpful in directing you on how to correct the claim.
Another reason for denial of a c...

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... of the timely filing clauses in the third-party payer participation agreements. Remember, these third-party payer participation agreements can change every six months to a year. Memos are a fantastic way of keeping everyone informed about all the participating providers. When working in an office everyone is an indispensable employee, as such everyone needs to know what is happening with the participating providers. With these steps in place it will help ensure the office’s accounts receivable management ratio is high, which in turn will allow the office to keep running properly and depending on your employer a bonus.

References
Fernec, D. (2014). Understanding hospital billing and coding. (3rd ed.). Saint Louis, MO: Elsevier Saunders.
Fordney, M. (2010). Insurance handbook for the medical office. (11th ed.). Maryland Heights, MO: Saunders Elsevier.

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