DESCRIPTION AND HISTORY
Google (2016) defines Chromecast as a media streaming device that plugs into the HDMI port on your TV. This device can then stream pictures, video, and music from your cell phone, tablet, or laptop. Chromecast is just one of the many devices and services created by Google, which started between 1996 and 1997. Google (2016) was originally called BackRub, a search engine that was run on the Stanford University’s server. Once it was determined that the search engine took up too much bandwidth Google was created. Google became known for offering relevant search results and also the infamous doodle, located on the Google search homepage. Overtime there have been a multitude of products and services offered by Google. There
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“It also reflects that marketers must view consumers as people to understand their lives more broadly and not just as shoppers who consume products and services” (Kotler & Keller, 2016). The employees of Amazon have to be able to sell Google Chromecast and be able to make it successful as well as understand their customer’s needs. In order to keep Google functioning and growing their People Operations (known elsewhere as HR) and administrative staff are the curious and creative colleagues that anchor us to our foundations and help us shoot for the moon (n. A., 2016). Understanding that the staff is very critical to the marketing success of Google’s products helps them to keep their mantra …show more content…
Google Chromecast is developed so that the consumer can access plenty of apps instead of just what is in the apple store. Google Chromecast is able to stream from your devices (laptop, cellphone, etc.) to your TV to make it better to view than other programs. Google Chromecast, along with appropriate software integration on multi-screen devices, allow for shared presentational use of the TV through the playlisting of video streams (McGill, Williamson, & Brewster, 2015). The marketing strategy of Google Chromecast has to encompass the old 4 P’s as well, but it is all to gain the same objective, which is high profit, keeping current customers engaged and gaining more customers to use their
In this article, Journalist Christopher Tkaczyk takes the reader through five days of working at Publix Super Markets. In his day by day account, his main focus is to find the secret as to why Publix's has the "happiest, most motivated workforce in America". He takes a turn at each department in the super market and will see first-hand how the associates interact with the customers He discusses not only the employee satisfaction but he will show a glimpse in customer satisfaction. He explained that Publix's goal is to have their new associates achieve full-time status. The article touched on the loyalty of its workers and how the “annual turnover rate is a miniscule 5% - which makes a mockery of the retail industry average of 65%”.
Comcast Corporation is a company that specializes in cable networking and high speed internet access for residential and commercial customers. “Comcast Creates More Than 5,500 New Jobs as Part of Multi-Year Customer Experience Transformation” (Comcast.com, 2015). I spent a total of three years working for them in a call center atmosphere before relocating my family. This job was one of my most memorable and enjoyable mainly because they followed the management practices which allowed everyone to function efficiently. Nominally “The primary function for most call centers, also known as ‘inbound’ call centers, is to receive telephone calls initiated by customers. Inbound call centers typically spend 60–80% of their budget on staff members who handle phone calls” (der Horst, et al., 2012, 435). My days were spent with between eight to twelve hours a day attached to a desk and phone system monitoring all aspects of job performance. Comcast “today announced a new, multi-year plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations, at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company” ...
Several evident cases of misuse of authority by Police Personnel in the past have spread distrust and rage among the masses. What might add to this fury is the introduction of Google Glasses, which are hypothesized to being used for public protection, better surveillance and enhanced Police Patrolling. The NYPD’s use of Google glasses still raises serious privacy & confidentiality violation issues since they are perceived as violating the Wiretap Act and the Fourth Amendment's protection against unreasonable search. Despite their much talked about pros, Google Glasses potentially jeopardize the privacy of people.
Sling TV is a live TV service that offers a wide range of packages and channels at $20, and it's now available for Google's Chromecast. The add-on is available today for Android and iOS, and according to Sling, support for Microsoft and Macs is soon to come.
In James Twitchell’s article, “What We Are to Consumers,” he states that “the object of much consumer
Visit Starbucks.com and you enter a virtual world of delight. Consumers can “sample” over 30 blends of coffee; find Starbucks coffeehouse locations, or learn about Starbucks Hear Music®, where customers can “burn personalized CDs, use listening stations to explore musical recommendations, enjoy a handcrafted Starbucks® beverage, or surf the web at (a) T-Mobile Wi-Fi enabled coffee bar” (Starbucks, 2008). Starbucks uses their website to communicate with their consumers about their company’s mission, social responsibility, business ethnic and compliance, diversity relations and press releases. Consumers can even read about the latest “rumor responses” that Starbucks wants to clarify about misinformation regarding the company. From the “click” of a button you can shop for Starbucks merchandise or check the balance on your Starbucks Card, the Starbucks website has got their customers needs in mind.
Netflix’s value discipline is customer intimacy. Netflix offers a unique and differentiated set of services to their customers/subscribers. This allows them to personalize and customize the services and products they offer in order to meet the vast needs of their customer base at a relatively low cost. As “one of America’s most innovative technology leaders”, Netflix provides a strategic solution that is tailored to each individual customer. A competitive advantage is gained by using a professional strategy of consumer intimacy. However, this platform does not only provide them with a competitive advantage, it shapes the organizational environment, culture, and value design of the firm.
After receiving a ridiculously high fee for returning a movie late, Reed Hastings said that there had to be a better way to rent and watch movies and TV shows from the comfort of their own homes. Hence, in 1997 Reed Hastings and Marc Randolph, a software executive, co-found what is known today as Netflix, “the world’s leading internet subscription service for enjoying movies and TV shows,” (Netflix, Facts). The purpose of this paper is to the process of exchange between Netflix and their customers, as well as Netflix’s approach to relationship marketing and how this marketing technique has helped Netflix leave their competitors in the dust when it comes to customer satisfaction.
Conclusion Companies are better able to market their products to consumers if they have a good Understanding of the consumers and the basic purchase decision process. By understanding the consumer and the type of purchasing behavior associated with different products, marketers are more likely to create a marketing campaign that positively impacts the consumer’s purchasing decision.
Google continues to grow and innovate. Google focuses on the user and all else will follow. Since the beginning, they have focused on providing the best user experience possible, and take great care to ensure that they will ultimately serve their customers(Google.com n.d.). In relation to market development and product development the core values “Its best to do one thing really, really well (Google.com n.d.),” fits in with these strategies. “You don’t need to be at your desk to need an answer (Google.com n.d.),” describes Goggle’s innovation to mobile platforms. “The need for information crosses all borders (Google.com n.d.).” Google company has grown and has offices in more then 60 countries, maintaining more then 180 internet domains, and serve more then half of their results to people outside of the United States, and this relates to concentrated growth strategy. “Great just isn’t good enough(Google.com n.d.).” Google continues to strive to reach for better ways of doing things, through innovation and integration, continue to improve things in unexpected ways (Google.com n.d.).
According to Heath and Heath (2008), consumers seem to have a mistrust of marketing resulting in a disconnection between the agenda of brand managers and consumer interests. This mistrust lies with the consumer view that marketers are pushing for “excessive consumption” rather than really understanding attitudes and perceptions that lead to satisfying the needs and wants of consumers (Heath & Heath, 2008). Today, consumers are opposed to push strategies, and prefer making decisions about brands more independently. Hipperson (2010) has found that companies may have to “change from delivering push communications to creating pull interactions” (p. 263). This reflects the importance of listening to what consumers are demanding and then implementing strategies that will satisfy this ...
Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree.”
Then, systematically analyzing situational environments is a crucial way for organizations to identify their customers and understand their needs. As Peter(1998: 23) said, “The successes of any marketing plan hinges on how well it can identify customer needs and organize its resources to satisfy them profitably” (J. Paul Peter, James H. Donnelly, JR, 1998)
Marketing professionals create, manage and/or enhance brands in order to create or bolster demand for the product. A successful marketing plan will help assure that consumers look beyond just the price or function of a product when making a purchasing decision, in part, a well planned marketing effort will create a “feel good” association about the product the consumer is about to purchase (Petty) A key part of a career in marketing is to understand the needs, preferences, and constraints that define the target group of consumers or the market niche corresponding to the brand. This is done by market research. This is accomplished through market research, essentially using survey techniques, statistics, psychology and social understanding to help gather information on what consumers want and/or need, and then designing products, or services, to hopefully meet ...
The technology was innovated, upgraded and extended. (Mapreduce, Google work queue, Google files systems, Ad Words (an auction-based advertising program that enables advertisers to deliver relevant ads targeted to search results or web content.), CPC, Google map, Google images, Google Apps, Google desktop search, Froogle, Google talk, Gmail, Google check out, Google video etc.), Google Audio Ads (an automated online media platform that schedules and places advertising into radio programs). Google Print Ads (a web-based marketplace for placing ads in print media), Google Video Ads (user-initiated click-to-play video ads that run on sites that are part of the Google Network).