Creating a Positive Relationship With The Board

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Kiel & Nicholson (2003 p129) state “a positive relationship between the board and the CEO is essential to the health of the company”. The Executive Officer is “an expert in providing infrastructure for the artistic process” (Klein 1999 p13), in place to drive the Board by progressing decisions and using them as back up to cross-examine proposals. However, Fishel (2003 p7) describes the nature of a CEO’s relationship with its board to be more subtle in the non-profit organisation, than in the commercial sectors. This is a matter of “a volunteer board overseeing the work of a professional CEO” (Fishel 2003 p7) creating certain areas of focus for the Arts executive. As an executive officer I would: -Build rapport on a one-to-one level, meet informally over a coffee and build a solid relationship from the start. “Allow others the opportunity to identify with you as a person” (Byrnes on Kotter, 2009 p 229). -Be clear about meeting dates / times / locations. Board members are typically very busy, over committed people who will appreciate clear communication around meeting dates and schedules being set well in advance. -Keep Board members in the loop; email an update between monthly meetings on less formal matters keeping everyone connected. Also confirm members are on event VIP lists. -Ensure no new pieces of information are presented at a Board meeting. Prearranged information should be circulated along with the agenda no less than 48 hours before the meeting. This gives members two nights to read and digest the information before meeting as a group to discuss the issues at hand. -Ensure information presented in the papers has been clearly constructed with decision-making issues identified. List positive and negative outcomes to feed the administrative process. Financial papers should highlight particular points of interest so Board members need not dissect the numbers themselves. -Maintain a balance at Board meetings between business and strategic decisions, and artistic discussion so that Board members have a sense of being involved in the creative process. In addition to these points, the Executive Officer should use the Board in the hard decision-making process so that no one individual is seen to have made the decision. If an EO were to act alone in this process it would not be in the interest of the company, the most important trait of the executive (with acknowledgement to Chris Clark, General Manager, Melbourne Youth Music). Provided the EO clearly identifies each Board members’ strengths and connections it will involve them in particular discussions.

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