The purpose of this written critique, is to enable the student to reflect on their strengths and weaknesses in the use of their communication skills, observed during the recorded interaction. These skills are broken down into areas of interpersonal skills, which are; physical behaviour, active listening, questions and verbal responses; voice, manner and self-awareness. This model of communication that is being used was developed by Hargie and Dickson (2004c).
A definition of communication according to Badham (2003, p. 1) is:
“A process that involves a meaningful exchange between at least two people to convey facts, needs, opinions, thoughts, feelings or other information through both verbal and non-verbal means, including face to face exchanges and the written word.”
McCabe and Timmins (2006) States that this type of interaction would take place within the context of a relationship, where mutual trust and understanding has formed, for a midwife to develop this type of relationship, compassion and empathy are key skills. As stated by Siddiqui. (1999, p. 113) “By utilizing an empathetic approach, the midwife is able to display an understanding of the woman’s perspective, to: ‘walk in the other’s shoes’. It is an attempt to ‘touch’ the other person on a spiritual dimension”.
It was noted that the student approached the woman directly, but there was a marked hesitation before she introduced herself and explained why she was there. The introduction itself was professional and friendly, with open body language, as the woman was bending over the chair in the middle of a contract...
... middle of paper ...
...McCabe C. & Timmins F., (eds.) (2006) Communication Skills for Nursing Practice. Palgrave and MacMillan, Houndmills.
Nelson-Jones R., (1991) Practical Counselling and Helping Skills. 2nd edn. Cassell, London.
O’Driscoll M., (1997) Interpersonal skills. In Essential Midwifery. (Henderson C. & Jones K., eds), Mosby, London, pp. 421-440.
Pratt J., (1994) Counselling Skills for Professional Helpers. Central Book Publishing, London. p. 12.
Perry B. (1996) Influence of nurse gender on the use of silence, touch and humour. International. Journal of Palliative Nursing. 2, 7-14.
Siddiqui J. (1999) The therapeutic relationship in midwifery. British Journal of Midwifery. 7(2), 111-114.
Sully P. & Dallas J., (2010) Empathy and comfort skills. In Essential Communication Skills for Nursing and Midwifery. 2nd edn, (Sully P. & Dallas J., eds), Mosby Elsevier, Edinburgh. pp. 59-84.
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