Good care practice is essential in Health and Social Care and should be delivered by competent skilled care workers. Care workers are required to follow the guidelines specified in the five principles of care practice. The five principles assist the care worker in maintaining a good standard of care, which supports and respects the service users’ rights to appropriate services (K101, Unit 8, P134). This essay will focus on one of these principles which support service users in having a voice and being heard. It will show why it is important for care workers to give services users the opportunity to have a voice and communicate their views and preferences together with the ability to convey their fears and concerns without being judged or discriminated against. It will also consider how breakdowns in ‘effective communication’ (K101, Unit 8, P134) occur as a result of barriers arising, including ‘Physical Environment, Disability and Impairment, Attitudes, Cultural Differences and Emotions and Feelings (K101, Unit 8, P136). This can ‘dis-empower’ services users leading to an identity being imposed on them which may generate feelings of insecurity and worthlessness and deny them the right to a voice. Similarly, evidence will be provided to show care workers applying skills to develop strategies which aid in the process of overcoming these barriers. The evidence produced in this essay will be taken from case studies based on oral history and life story work. Both strategies grant service users the ability to talk about their past experiences, discover who they are and develop a sense of identity, thus providing them with feelings of confidence, security and self-esteem. Having a voice through Oral History Work The ca... ... middle of paper ... ...h and Social Care, Resources, Milton Keynes, The Open University. The Open University (2010) K101 An Introduction to Health and Social Care, DVD, Unit 5, Video 5.1 ‘Life Story Work: Jordan Morgan’s Life Story Book, Milton Keynes, The Open University. The Open University (2010) K101 An Introduction to Health and Social Care, DVD, Unit 7, Audio 7.2 ‘Ethical Issues in Oral History’, Milton Keynes, The Open University. The Open University (2010) K101 An Introduction to Health and Social Care, Unit 5, ‘Identities and Lives’, Milton Keynes, The Open University. The Open University (2010) K101 An Introduction to Health and Social Care, Unit 7, ‘Understanding the Past’, Milton Keynes, The Open University. The Open University (2010) K101 An Introduction to Health and Social Care, Unit 8, ‘Developing Skills in Communication’, Milton Keynes, The Open University.
National Health Service (NHS) is the provider of healthcare to all citizens in England. At present many centres in the England are developing and conducting programmes to promote a multi-professional approach to working (Barr, 2002; Whittington, 2003). The NHS is steered by sequences of policies that are outlined by the Department of Health from time to time and has set up care trust which are partnerships with the NHS and the local council.
The author wants readers to look deeper into the story so he adds metaphors. For example in the story the author adds a metaphor about how the children reacted when the sun appeared, “they put their hands up to that yellowness and that amazing blueness and they breathed of the fresh, fresh air and listened and listened to the silence which suspended them in a blessed sea of no sound and motion.” This helps the reader understand how important the sun is o the children and how much value it has. Metaphors in this story show the value of a certain thing.
We have seen how this can lead to the deterioration of clients’ health or even potentially lead to their death. Going forward, I will also have to “identify individuals or groups who may be sympathetic to my issue and may be my potential supporters” Dukeshire & Thurlow ( 2002). To this end, I will talk to some of my colleagues in an attempt to bring them together on this issue. Clients will also be involved in the group, as will parents and guardians, but the latter two only with the approval of management, as frontline staff working with people with developmental disabilities are not at liberty to discuss such sensitive issues with parents or guardians without management’s consent. Management or supervisors may accuse frontline workers as speaking poorly of the system that employs them to a customer, who may as a result switch to another
In the journal “The Contemporary Theory of Metaphor – now new and improved!” the author Gerard Steen talks about new some ideas in the study of contemporary metaphor. The author explains “[T]hat metaphorical models in language, thought, and communication can be classified as official, contested, implicit, and emerging, which may offer new perspectives on the interaction between social, psychological, and linguistic properties and functions of metaphor in discourse”(Steen 1). I believe that not only can metaphor be classified in these groups, but when we look at the emerging model — which refers to metaphors that emerge through social interaction – we can see that metaphors found in computer science that occur during social interaction usually
Within this essay, I will reflect and critically analyse an OSCE which has increased my awareness, or challenged my understanding, in assessing the holistic needs of a service user (John), referred by his GP, whilst incorporating a care plan using the Care Programme Approach (CPA). By utilising this programme and other sources of current literature, I hope to demonstrate my knowledge and understanding in relation to this skill as well as identifying areas with scope for learning.
Our first lecture heralded the beginning of theme one. Communication-anxiety is a challenge new student’s face (McCroskey, 1970). Initially, I was apprehensive at the beginning of the lecture due to culture shock and the challenge of acclimatizing to a new environment. However as we began to interact my initial fears were allayed. We shared experiences about our trip to the UK and had a lecture on Gibbs reflective cycle. Gibbs cycle is a theoretical model of reflection (6 steps) in which one step informs the other steps (Gibbs, 1988). In theme two, we learnt about how culture affects health care and the changing NHS culture (Francis report). The report was an inquiry into the Mid Staffordshire NHS scandal. Francis (2013) concludes that there should be a true commitment by all those who work in the NHS in ensuring that the patient comes first. The need to choose a culture of learning, safety and transparency were the key summary of the inquiry. Furthermore, we looked at leadership qualities, reflected on our individual leadership qualities, had a debate on ward rounds and learnt some medical idioms. Theme three emphasized on ideas for academic writing which involved how to plan an essay and mind map. Mind mapping is a diagrammatic way of expressing thoughts on any particular subject which involves placing the main topic at the Centre and branching main ideas that relate to the central topic (Buzan, 2013). My colleagues and I participated in the various exercises and group work presented. Mind map is a collaborative learning tool (Budd
Glouberman & Mintzberg (2007) discusses the traditional roles within the health sector by separating them into four quadrants – care, control, community and cure. Although they work collectively for the wellbeing of patients, the roles discussed in the report also have individual focuse...