Comfort In The Air
Have you ever been on an airplane where you were so desperate to use the lavatory that you rush out of your seat only to abruptly hail to a stop as you see the food trolley moving ever so slowly down the aisle? Nature calls and mentally all you want to do is push everyone out of your way, hurl the trolley against the wall and run like your life depends on it towards the lavatory. Of course, that would not be the action of a sane individual. Instead, they would wait patiently, trying to control their bodily excretion. Is that the kind of behavior airliners want to trigger in a client? I believe not. Such difficulties should and could be avoided by airlines willing to please their customers by providing them with a more innovative solution in serving food and beverages.
An innovative idea would be, instead of pushing an in-flight service cart across an aisle and stirring up discomfort, installing a sleek design ceiling rail and attaching a wheel-less in-flight service cart to it, is the solution to this dilemma. Unlike the vertically shaped cart presently used in airplanes, this new product would be horizontally structured. Attached on the top of the cart is a hook-like technology that allows it to connect manually to the ceiling rail that is installed in the middle of the ceiling, where the aisle pathway runs. The aim for this new product is to make it easier for passengers to move freely around the airplane at all times, without worrying about a blocked aisle. With that in mind, the wheel-less in-flight service cart would be wider in size, but shorter in height, making it easier for passengers to walk right beneath it. The wheel-less food cart would have the dimensions of half that of a regular wheel-ba...
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...dustry as a whole. Moreover, improving passenger satisfaction, which ultimately is the most essential part of the industry. The wheel-less food cart, would not only serve passengers in a better manner, but will also help airhostesses perform their tasks with a more stress less approach (Subordination). The airline industry undivided has developed many new dynamics to the latest aircrafts both externally and internally. Such as, modernized seats, grander lavatories and much more. However, the issues of food carts have not yet been addressed. If this idea were to be taken seriously, implemented efficiently, designed professionally, for people of all classes from economy, business, and first (Triplet), then we would be a step closer to equality. Although this method is not favored by most airlines, it could be a new approach to equalizing the classes (Subordination).
Many people have issues with flying. Some are nervous that the plane might not make it to its destination while others think of flying as an overpriced, uncomfortable, and unpleasant experience. Than there are those who can afford to make their flight experience much more luxurious which are the passengers flying in business class or in first class. These are passengers that get the champagne in the plastic glasses and the chairs that stretch all the way out. David Sedaris is able to paint this picture of entitlement and lack of comfort throughout his article “Journey into Night.”
Panera Bread’s atmosphere is enjoyable. The employees and the managers keep the restaurant clean at all times. When I walked into the restaurant for the first time there were visible employees wiping off the table and sweeping. Panera Bread has almost no trash visible around the entire restaurant. Looking around, there were no trash cans in sight; they were hidden by doors and cabinets. Panera Bread receives ample amount of customers a day keeping the restaurant clean is important, but the workers keep everything running smoothly as well. While waiting in a moderately long line, the employees immediately noticed the incoming rush and started working as a team to get the customers and myself in and out. Along with the workers helping to make the line move faster, the customers in line around me are keeping conversation. We are entertaining each other making the wait time appear shorter. With the great customers and keeping the restaurant clean, Panera Bread workers and managers keep the restaurant well managed. The noise level is separated by the location of dining. In front of me a group a friends decided to have lunch at a table laughing and enjoying themselves and a woman behind me chose to eat alone while reading a book, sitting in a quiet corner. More importantly the manager was always walking around making sure tables were clean, and trash was not i...
Having a low amount of cost in their operations is one of the contributing factors in Southwest Airlines’ financial success. Such low cost model of the corporation is brought about by an effective strategy. Southwest uses only one type of aircraft – the fuel-efficient Boeing 737. This tactic keeps training and maintenance costs down. Moreover, the no-frills approach to customer service contributed to the low cost of operations for Southwest. The airline does not serve meals on board, and there are no luxurious or first class seats offered. Services like these have been seen by the airline as unnecessary for an airline that provides a short-haul trip from city to city. By these, Southwest were able to offer low price tickets to customers, which was good for the company because most people would prefer to fly without those services mentioned if it meant for cheaper ticket price.
Whether it be a fast food place while on the road, a café for coffee, or a high-quality restaurant celebrating one’s birthday, the reason you choose to stop and eat remains the same – the food. However, not all places offer you the service desired as you embark on that delicious ride.
A nursing model not covered in class is Katharine Kolcaba and her theory of comfort.
...specially in the area of cost savings and giving importance to fact the “Customer is the King” they have been able to increase in passenger satisfaction as a result of forecasting and tracking orders, which reduces the chance of supplying the incorrect meal or not having enough meals for a particular flight. References LSG Sky Chefs Signs Exclusive Agreement With Chef Wolfgang Puck for 'In-flight Cafe(SM)' Program, Thursday April 10, 7:01 am ET, http://biz.yahoo.com/prnews/030410/dath020_1.html Student Fact Sheet, In-flight Catering - Student Fact Sheet, Dated: 28-Nov-2001, http://www.ifcanet.com/teams/education/student.asp eLSG.SkyChefs Signs Agreement With American Airlines to Provide eACE Web-Based, Technology to Improve Inflight Operations, Tuesday September 03, 2002, http://www.foodservice.com/news/company_news_detail.cfm?id=4335&company_name=Sky%20Chefs
(Dizik, 2010) Corporate policies, and training on those policies can mitigate the risk of customer-related disturbances. JetBlue failed to arm Mrs. Amarsingh with the proper “know how” on dealing with unmannerly customers. JetBlue is aware that “passenger frustrations” are increasing and flight attendants continue to be “walking targets” for intense customers. (Kinicki & Fugate, 2012, p. 170) Since the company understands the current environment, it is JetBlue’s duty to protect Mrs. Amarsingh, and all employees, from belligerent customers. JetBlue employees should not expect to fend for themselves against hostile patrons, without support from the corporate leadership. (Bloom,
If the short haul passenger was the backbone of Southwest Airlines success, then their 737s were the lifelines that supported it. By choosing the 737 as the airplane for all of Southwest's flights, the company saved time and resources in training its employees. The crew could be easily substituted for one another due to the extensive training on the 737. Low costs and, therefore, low fares are an enormous competitive advantage, when combined with their high-quality and loyal workforce. A very unique culture was found at Southwest Airlines among all of its employees.
Have you ever wondered sitting on a chair at the height of 45,000 feet is safest way to travel? Yes, travelling through airplane is seven times safer than travelling through car and even walking on roads. But, though it is safest way, but it doesn’t mean that it is most comfortable and friendly way.
aspects include social isolation and unstable living arrangement. Sociocultural characteristics are defined by isolation form her friends and support network and differing views of the medication regime from her mother. For the purposes of the comfort theory we will focus on nursing interventions to address all four areas that effect comfort.
3. Fortunately, there are several opportunities in the airline industry of which companies will be able to take advantage. First, the airline industry is reviving and passenger levels are now returning to pre-9/11 status. Companies can offer high degrees of service and reduce costs through the use of the Internet, such as online ticket sales, flight seating charts, and plane infor...
The Airline Deregulation Act was signed into law in 1978 and allowed the airline industry to be deregulated which lifted restrictions on where they were allowed to fly (Smithsonian National Air and Space Museum, 2007). This also allowed the airline carriers to be competitive so they needed new ways to operate in order to provide services that travelers were searching for when choosing an airline. One innovation that was pioneered by the major airline carriers in the early 1980s that collectively represented a radical change from the era of regulation was the hub-and-spoke system (Wensveen, 2007). This paper will discuss what the airline hub-and-spoke system is and how it operates. It will also discuss the advantages and disadvantages as well as the economic effects it has on the airline carriers.
The comfort of sitting in our nice warm home in Sauk Rapids is very satisfying. Although my house brings me much luxury, another setting makes me feel very at home. Internet use, city water, a comfortable bed, and 100 miles differentiate the two places, but the environment I am in, the people I am with, and the things I do at the deer shack give me a particular kind of comfort.
I remember when we used to carry our luggage out on the tarmac and hand it to the man loading the luggage. It was like getting on a Greyhound bus back then. Now we are subjected to verifying our identification and boarding passes ...