Total Quality Management from W. Edward Deming Maximizes and Organization's Competitive Advantage

Total Quality Management from W. Edward Deming Maximizes and Organization's Competitive Advantage

Length: 718 words (2.1 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Total Quality management delves into leadership and management to produce a quality based human resource in an organization. The success of an organization is not only based on production efficiency but also on the quality of service and management roles and skills being practiced. In order to achieve maximum competitive advantage it is necessary to deploy quality at all levels of upper, middle and lower level of management, so a quality based team can provide service to customers and take initiative to optimize performance. Deming’s fourteen points also highlight the need and consequences of implementing total quality management in each and every organization. According to these fourteen points, total quality management plays the most important role in the growth of any business. In order to test the practical implementation of total quality management in today’s world a series of interviews were conducted in two organizations. Two people were selected to answer the questions based on Deming’s fourteen points. The first interviewee was Hisham who worked for a technology company as an R&D manager and has been working in this field since the last 14 years. The second interviewee was Christopher who was working as a floor manager at Standard Chartered bank since the last 11 years.
My father and Christopher were given a brief introduction about each and every point of total quality management devised by Deming. Fortunately both of them knew about most of them and were aware of the fact that quality is essential for an efficient organizational structure and performance. In response to the first Deming’s point about constant struggle towards improvement, both of the interviewees agreed with the statement. Hisham was more interested an...


... middle of paper ...


... Hisham and Christopher both disagreed that the performance shouldn’t be assessed by quantitative achievements as both of the industries count on numeric value of achievements and accordingly recognized. This was in reference to Deming’s 11th pint. Deming’s 12th point urges for improvement by quality and consistent education, which Hisham was aware of already but Christopher didn’t care that much. Deming’s 14th point carried a lot of importance for both of them as they knew quality can be achieved only if it is incorporated throughout the organization.
Both of the interviews depict that Deming’s fourteen pints need a lot of research and practical approach still to be implemented in to the organizational structure in the modern world. As seen by the response of the interviews, approximately only half of them were being followed to implement total quality management.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Total Quality Management

- ... Effective management leadership is critical to influence the decision of selecting qualified suppliers and certifying suppliers for quality material (Flynn et al.1995; Trent &Monczka, 1995). Management level is also responsible for mentoring product design and considering market demands and consumer needs (Deming, 1986; Flynn et al, 1995). H3: human resource management is positively related to quality data and reporting In terms of quality management, employees must be able to measure and utilize quality data efficiently and effectively (Ahire and Dryfus, 200; Ho et al, 1999)....   [tags: excellence, polpulation, sampling]

Better Essays
3063 words (8.8 pages)

Essay on TQM and a 90-Day Turnaround: Implementing Total Quality

- ... Total quality businesses provide superior value to their customers. Superior value is made up of cost, quality, and service. To become an effective competitor in the real world market, a company must become a world class organization. A world class competitor organization must possess the following characteristics: customer focus where employees are trained in quality customer service, quality control and assurance, new product research and development, up to date technology, environmentally safe processes, innovative approaches, quality teams, management training, and partnership and supplier alliance....   [tags: operations management analysis]

Better Essays
1490 words (4.3 pages)

The Concept Of Total Quality Management Essay

- Trends and Innovations The concept of total quality management is not new in the business world. The formal process has been around since the 1920s. There have been three main people who have driven the importance of total quality management. Walter Shewhart invented total quality management in the form of statistical control in 1923. Along with Joesph Juran, it was implemented at Western Electric Company in 1926. Both Shewhart and Juran released several publications regarding total quality management....   [tags: W. Edwards Deming, Control chart, Management]

Better Essays
2033 words (5.8 pages)

Essay on Deming 's 14 Points : Principles For Management

- Deming’s 14 Points W. Edwards Deming builds 14 key principles for management to follow for significantly improving the effectiveness of a business or organization. Many of the principles are philosophical and others are more programmatic. However, all are transformative in nature. 1) Create constancy of purpose for improvement of product and service. It means inspiring the workers to stay competitive stage in the market and remind about the importance of stability in jobs and new opportunities which may come up in the future steps....   [tags: W. Edwards Deming, PDCA, Control chart, Better]

Better Essays
988 words (2.8 pages)

How Sainsburys Has Used Performance Management to Increase their Quality of Service

- How Sainsburys Has Used Performance Management to Increase their Quality of Service      This report will show how Sainsburys have used performance management to increase their ability to provide a quality service and gain a competitive advantage, it will also show how systems have been implemented to achieve this and what Sainsburys have changed in recent years to achieve the competitive advantage it was looking for, The main area Sainsburys have changed is there Supply chain which had a cost gap of around £60 million....   [tags: Business Management Consumerism Essays]

Better Essays
4174 words (11.9 pages)

Total Quality Management ( Tqm ) Essay

- Business nowadays becomes very competitive because customers have full knowledges of the products and services that are available in the market and they always have demand on high quality of the products and services. Therefore, business needs to maintain the quality of products and service as well as comes up with the new products or services that differentiate them with the other businesses in order to survive in the market. Nowadays, more and more companies are trying to apply Total Quality Management (TQM) strategy to their organization because they believe in its benefits which can bring the advantages in the long run....   [tags: Management, Total quality management, Customer]

Better Essays
1517 words (4.3 pages)

Total Quality Management Of The Industrial Revolution Essay examples

- Total Quality Management In medieval times, products were handmade individually by craftsmen. After a product was inspected, the crafter stamped the product to prove its quality When the Industrial Revolution began, companies were standardizing parts. Parts were made identical to each other and a lot of products that we’re once handmade were now being mass produced by factories. Craftsmen had to start working in factories. The factory’s new system had an employee do individual steps of processes in assembly lines....   [tags: W. Edwards Deming, Control chart, Management]

Better Essays
1474 words (4.2 pages)

Definition Of Total Quality Management Essay

- Total Quality Management is a way to deal with administration that was set up or began in the 1950 's and throughout the year has turned into an extremely famous and fundamental component to achievement in the business world. The idea of Total Quality Management references to the way of life and mentality of an association that is in consistent movement of change to give top quality items and administrations to the client base that will fulfill client needs and needs (Padhi, 2008). The way of life and demeanor of the association is essential is admiration to all levels of an association and is the thing that adds to authoritative operations....   [tags: Management, Total quality management]

Better Essays
1034 words (3 pages)

Deming's Principles of Total Quality Management (TQM) Essay

- Deming's Principles of Total Quality Management (TQM) Clarify your Concept Define your mission/vision/goal -- aim for constant improvement in the product or service you offer your clients. You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal. Realize your Concept With clear vision and energetic motivation, make your concept a matter of daily practice: have a long term, not short term profit orientation....   [tags: essays research papers]

Better Essays
512 words (1.5 pages)

The Objective of Total Quality Management Essay

- The Objective of Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities. There has been many arguments that TQM succeeds only by incorporating a concern about quality for the customers throughout the organisation....   [tags: Total Quality Management Consumerism Essays]

Better Essays
1265 words (3.6 pages)