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The chapter provides a review of available literature in the area of employee turnover and retention
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Portfolio Project I work for a school district IT department that includes 43 employees. We have three administrators, two of whom directly supervise the 43 employees. I have worked in three different positions for the school district, two of which were in our department. Working in these different positions has given me the opportunity to see our department from a few different perspectives. It is my belief that our department has a problem with employee satisfaction and morale. One indicator that there is a problem with employee satisfaction is that multiple, valued employees have left for other jobs citing low job satisfaction and cultural problems as their primary motivations for leaving. These employees asked for exit interviews and were disappointed that they had to request them. As further evidence that this problem exists, employees often answer informal questions about teamwork, job satisfaction, accountability and communication in a negative way. To gather further evidence of this problem, I propose that a survey be conducted to all employees to collect formal data on employee satisfaction and morale, among other things. There are many different causal reasons for the existence of this problem with employee satisfaction and morale. In this paper, I will address what I believe to be the most important factors that contribute to this problem. This employee satisfaction problem, and its causal and symptomatic problems, impacts the department in many ways. For example, we have lost valuable employees resulting in unnecessary attrition. There is a loss in productivity that results from the time and energy that many employees spend dealing with components and symptoms of the individual problems. This wasted t... ... middle of paper ... ...cipative management and job satisfaction: lessons for management leadership. Public Administration Review, 62(2), 231-241. National Association of State Procurement Officials (2011, September). How to interview & hire the right people in the public sector [PDF document]. Retrieved from http://www.naspo.org/documents/How_to_Interview__Hire_the_Right_People.pdf Patterson, K., Grenny, J., McMillan, R., & Switzer, A. (2005). Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill. Pawlowski, S., Datta, P., Houston, A. (2005, May). The (gradually) changing face of state IT jobs. Communications of the ACM, 48(5), 87-91. Zhihong, L., Zhu, T., & Fang, L. (2010, April). A study of the influence of organizational climate on knowledge-sharing behavior in IT enterprises. Journal of Computers, 5(4), 508-513.