Perceived Conflict versus Felt Conflict
The “perceived stage” is when the people involved in a conflict become fully aware that there is a conflict, so the table has now been made aware and complained to management. Management will now go over to speak with the employee about it. During the “felt stage” stress and anxiety are felt by one or more of the participants due to the conflict, the manager does not enjoy causing conflict and the employee does not enjoy being under scrutiny. Most of the time, if recognized early, addressing issues that cause conflict will lead to a fast and effective resolution. The problem lies in the fact solutions all parties are in favor of are not always so easy. When both parties feel they have been wronged and expect their demands to be met, then conflict can escalate.
The most prominent area of life that exhibits the five stages of conflict is the workplace. At my current job, there is a generational gap between our supervisor and the employee with the longest tenure in our department. The employee has expressed her disdain for not being selected for the position of superviso...
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...e still in the air. Change is good and change is needed so I try to keep an open mind when discussing change within the department and I remember Philippians 4:6-7 “Do not be anxious about anything, but in everything by prayer and supplication with thanksgiving…” (ESV).
Business owners face conflict with partners, managers, employees and the general public. Conflict can be constructive as long as it’s managed and dealt with directly and quickly. The first major challenge in conflict resolution is identifying the problem. There are many situations where different people with different goals and needs come into conflict. This isn’t necessarily a negative thing as long as it may be resolved effectively. In fact, conflict may lead to professional and personal growth. Resolution can only be achieved after all problems, current and resurfacing, are identified.
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