Knowledge Management Case Study

Table of Contents

Introduction 2

Evaluation 3

Position Assesment 4

Strategy 5

Bibliography 6

References 6

Appendicies 7

INTRODUCTION

I, Luke Johnson (Student No: H00184400), am currently enrolled at CTI Pearsons Bedfordview and this report forms part of the coursework required for the Knowledge Management module (Course Code: F29KM) of the Heriot Watt BSC Computer Systems degree.

This report will investigate the information strategy of the University of Glasgow. The investigation will include the analysis of different methods and management tools as well as the identification of strategic threats and opportunities. It will then provide a recommended plan of action based on the university’s position in the marketplace for the improvement

Analyze IR

• Understanding the need and use of IR

4. Synthesize findings, Map strengths and weaknesses of IR against organization objectives

• Structuring and organizing the conclusions developed in the analysis

Buchanan and Gibb

Later on, in 1998, S. Buchanan and F. Gibb looked at a contrasting, top-down approach of performing an IA. Their model was designed for use in a variety of environments; they described it as the “Universal Model”. It consists of the following five stages:

1. Promote [Promotion is unimplemented in other methodologies – but is very useful]

• Promoting IA through surveys, discussions and letters to ensure full organizational cooperation

2. Identify [This stage incorporates a broader view of the company and its operations/objectives]

• Examine and determine the organization’s goals/missions, cultures, information flows and environment (using P.E.S.T.L.E)

3. Analyze

• Evaluate potential issues/problems/flaws and report findings along with recommendations

4. Account

• Make use of OBS (Output Based Specification) and ABC (Activity Based Costing) to account for the cost of IR

5. Synthesize

• Produce a final audit report, incorporating all of the previously identified and analyzed aspects of the