Methodology
Questionnaire design
Questionnaire offers the most cost effective method for securing feedback on the impact of ISO 9000 certification on training and development activities of an organization. A comment / suggestion question was also included. As this is replicated study, so questionnaire was developed from literatures of Quazi et al. However, some minor modifications and additions was made that were necessary in order to structure the questionnaire to suit the Pakistan context. The questionnaire consists of five factors of training and development activities. A five-point Likert scale, with a provision of ‘Not Sure’ and `Not Applicable’, was used (where 5= very high and 1= very low). In addition, there are also questions to obtain the profiles of the firms and respondents. These were generally close ended, multiple-choice type questions.
Nature of sample
Samples were chosen from manufacturing, service, Telecom, Health and construction industries etc. In Sample, ISO 9000 certified and Non Certified firms/Organizations were chosen randomly from Rawalpindi and Islamabad. In general, the sample size should be adequate to enable generalization or projection of the sample characteristics to that of the population characteristics. For this study, a target sample size of 40 was set. I have received 43 responses up till now, as the minimum acceptable sample size for co relational research or causal-comparative research is 30 (Gray & Deihl, 1992). Further, Chao (1980, pp. 227, 322) suggests that a minimum sample size of 30 is sufficient to ensure normal distribution of sample.
Method of data collection
Questionnaires were sent (by hand, mail and by fax) to various firms. Each questionnaire was accompanied by ...
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ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
"Using Cost of Quality to Demonstrate the Economic Value of Improvement, Organizational Excellence and Quality." Quality Texas. N.p., n.d. Web. 12 May 2014.
To have these questions answered, our team has used various research methods. First was the survey method. With a sample size of 42
The above questions are open-ended to enable the participants provide all-inclusive answers. Furthermore, systematic approach will be used in obtaining the required customer sample, which is 15 customers in this case. The customers will be randomly selected, whereby every 3rd customer will be asked to fill-in the questionnaire. The technique of systematic sampling was selected to ensure equal representation and accuracy of results by preventing biasness. In addition, ethical concerns will be considered. The representatives would be informed that their private identity will be concealed and that the study is entirely for the company. The representatives are also at liberty to withdraw from the study and will be provided with a written consent outlining the reasons for the survey.
This study sought to answer three research questions. Although the questions have been presented in previous chapters, they are worth presenting again.
In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially, the renewed emphasis on quality management systems was a reaction to the LEAN approach to quality management implemented by many Japanese businesses to great success post World War II.
The articles, published after 1996, contain varied methods of research attainment, but share similarities such as being a self-survey, having a small sample size, and being
In this research study descriptive and empirical research approach have been follow because of the following
The two questions were designed to provide useful information. The respondents who are female and age between 18-24 or 25-35 contributed to the research. Others were seen as invalid questionnaires. The third section is the most important section of the questionnaire. There were ten closed questions in the third section which follow an easy to hard order, but eight of them were single answer questions whereas the rest two were multiple choice questions.
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
[Online]. Available: http://www.referenceforbusiness.com/encyclopedia/Thir-Val/Total-Quality-Management-TQM.html. [11] S. K. Chavan, "Benefits and Problems in TQM," 3 November 2010. [Online]. Available: http://www.managementparadise.com/forums/materials-management/207553-benefits-problems-tqm.html.
The methodology used for collecting Data was Questionnaire Method and Interview of the Technical staff. However, the Top managers were also interviewed for further clarification. Hence, the analysis has been done on the basis of Questionnaire & Interview method.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
From this case study the analyses are made on the following questions asked. The Questions that are asked are following:
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).