Wils-Fargo Case Summary

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WELLS-FARGO CASE—DISCUSSION QUESTIONS---MCH

1) What do you think were the management mistakes in this case?
The management team mistakes were setting up unreachable goals for the employees, as a consequence they started conducting unethical decisions and transactions, such as opening “false accounts” and requesting friends and family members open accounts. , therefore employees could keep their jobs.
The management team did not revise the goals with employees and did not request feedback from employees.
The management team sent mixed messages, and they didn't reinforce ethics.

2) What steps might be taken within this organization to prevent these mistakes from re-occurring?
The organization should request feedback from employees, re-define

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