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Verbal communication use
Principles of verbal and non verbal communication
Useful in verbal and non verbal communication
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1. What were your personal goals for this session? Every week I look forward to our session and the issues that will be presented on that day. My personal goals for this session were to continue listening to the client and being able to recognize her important concerns. 2. What issues did the client present? The client presented our session this week, with a concern of her mother-in-law and her former church. The client mother- in- law, is the overseer of the church; therefore she needed a musician to play for the church during an event. The mother- in-law request for an outside musician was declined by members of the church. 3. What skills did you use in this session? During this session, the skills that I utilized were listening skills, observing verbal and nonverbal communication and paraphrasing. Being an attentive listener is very important, I was trying to perceive important information without missing any. I observed the client body language and the tone in her voice. Also, using the paraphrasing skills allowed clarity to see if I was following the client story accurately. 4. …show more content…
What was the client’s response to your interventions? Using the paraphrasing technique the client did correct me. Being corrected alerted me that I got lost somewhere in the client story. Also, in our previous session the client was given some homework. The homework consisted of her and her husband driving around and writing down the churches they wanted to visit. During our session, I was ecstatic to hear that she and her husband will be discussing which church they would like to visit based on the homework that was
...as a positive outcome and resolution. We will continuously strive to impact and influence the lives of the people we have been charged to oversee, with a heart that’s always willing to serve. We believe that we cannot expect to incorporate integrity within our clients without first exhibiting integrity within ourselves.
...class, as well as most of my other classes, is how EVERYTHING needs to be considered. Who the client is, their background, what they believe, their roles in life, what they want to change, why they sought help, as well as, how much time we have for the change to take place, and the resources available to them are really only a few examples of things needing to be considered.
Today I challenged myself to look at my clients differently, and to be quite honest it made me feel a lot better. I thought about how I would feel if someone treated me like a liar; I would more than likely be disappointed and act in accordance. Miller's comment made perfect scene, and I will continue to treat clients in accordance.
When I hear a situation, I think about what I would do to make this situation better or how I would handle it. I know that we cannot give advice and the client needs time to process their thoughts and feelings, but most of the time I just want to jump up, give them a hug and say ‘do this it will fix your situations’. To improve this, I would need to remove myself from the situation and not try to think about what I would do. Instead I’d listen to what the client wants when it comes to them processing their thought and issues. Also, I think I have some issues paraphrasing, I feel like when I start to paraphrase, I either end up repeating everything the client said, sounding like a parrot, or I interpret the emotion and build from there.
The counseling session should be centered on the client and their understanding of their world and/or problems not heavily weighted on the counselor interpretation of the client’s situation. The role of the counselor is to examine a problem needs changing and discover options in overcoming their problem. Bringing about change can help change the client’s narrative on their problem in the future and/or on life in the process.
I tried to have an open posture and to maintain eye contact as these approaches show the client that you are listening and are engaged in the conversation. I implemented silence listening and gave the client the time needed to respond. In the feedback, Jenessa mentioned that I seemed genuinely interested in what she was saying and that she appreciated having the time to elaborate on a question. Looking back at the video, I feel as if my body posture could have been better. Since we were sitting on a couch, it was hard to have that direct contact position. Also, I found that holding the clipboard was hindering my involvement as I kept glancing down at it. Moreover, I was using empathetic statement in the interview, such as "to clarify..." and "that must be difficult for you". Not only did this allow the client to add any more information if they pleased, but it also gave her comfort. In the interview, Jenessa mentioned that she was afraid of relapsing and that her hard work would be for nothing. In response, I validated her concerns by saying that they were
Another important skill for a speech therapist to posses is the ability to see a situation from another’s perspective. Poor communication often occurs when a person fails to take on another person’s perspective. When a therapist takes on the patient’s perspective they can modify therapy to the patient’s circumstance and developmental level. Taking on the another person’s perspective will also help speech therapist sympathize with the patient increasing positive goal outcomes while creating a strong communication bond.
Keep any explanations simple and short. Rationale: may increase the likelihood they will remember and understand what is being explained. Will also increase client compliance.
The one skill that I used more of was empathy; I wanted the client to know that I understood her situation as well her feelings. At the end of our conversation, I summarized everything that we talked about, especially her want to open up to her parents and express herself to them. She mentioned that she wants them to fell empathy towards her, because the lack of parental empathy that she felt when she was younger, has even affected her in her adult life (Kilpatrick,2005).
What goals would you want to work on the client based on the information available? Explain why you chose those goals and how you think they will help meet the client 's needs. Tip: remember that goals are different from case tasks and referrals you might make to benefit the client and their situation.
I used rephrasing as a part of understanding the reason for the client’s visit and repeated the information in a way that we both could understand. The client was able to respond through the questions that I asked her in regards to her situation. I want to get a clear understanding without leaving out valuable information. In the three sessions my intentions were to make sure that what she gave me over the phone matches what she says in the interview. I made sure that when my client was speaking, I took notes on the new information or the information that was not covered in any of the previous sessions. Each session was based upon reflection because I had to make sure progress was being made or not. When my client began to discuss things in a way in which I could not understand, I was able to interpret the information in a way that she and I both understood and agreed upon. The moment an initial contact was made, I started giving my client information on informed consent forms, who I was and the number of years of my social work profession, policies and
The counseling session began with the introductions where I introduced myself as the counselor and later introduced my client. This stage is important in any counseling session since it is the time of exploration and focusing according to Gerard Egan as quoted by Wright (1998) in his essay on couselling skills. It is in this session that I was able to establish rapport and trust with my client in order to come up with a working and fruitful relationship with him. During this stage I made use of skills like questioning, where I would pose a question directly to my client, sometimes I would choose to just listen to what the client wanted to speak out while in some instances I would be forced to paraphrase the question if I felt the client did not understand the question I had asked previously. There were also other times when I would reflect through silence. During such a period, I got time to study the client and the information he had given. This being a difficult area, since some clients may not be able to volunteer information to you as the counselor, I decided to assure the client of confidentiality of any information he was willing to share with me with a few exceptions which I also told him about. Being open to him about the only times the information may not be confidential was part of my building rapport and establishing trust with him. I therefore, decided to ask the client what information he wanted to share with me and lucky enough he was ready to speak to me about different issues that he was going through.
Paraphrasing repeating use in the session, which not only shows counsellor is listening and also reflect back to client what he is shared. Regarding the paraphrasing, due to language barrier, some the statements was too long and not precise enough. I am also able to summarize client sharing, manage to draw information together and successfully presented information back to the client. Furthermore, I manage to follow client flow, from discussing about financial concern to adjustment issue in new occupation. I am also managing to facilitate client to consider alternative. For example, for financial concern, client manages to think about his life expectation and the way to achieve it, such as investment and working as part-time tutor. Client also share about the struggle in different nature of work, which is from working in non-government organization to property agent which is more materialistic and focus on sales. Counsellor manage to use reframing that help client to realize that even in different setting, but he still able to notice the similarity on it such as the patience working in NGO also applicable in business setting. Counsellor also
I’ve gone to the internet in search of the interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. I have prepared a summary report for each skill.
But I had realized that I do not have to have all the answers and I am not here to give solution to the client. Instead, I am here to assistant the client in finding solution to their problems that would work for them. Therefore, when I am stuck I would have to paraphrased or summarized the client statement or conversation that the client had said to me. I would always keep in mind that I have to be an active listener and listen to my client with non-judgmental. This is only reason that I was able to continue with my session with my client (husband) and most of the time I did not let our relationship interfered with the counseling session. During the interview I had use the reflection of meaning, interpretation and reframing. Meaning is how my client feels about the situation. Interpretation is what I think he is feeling about the situation. As for the reframing I had assisted the client to find an alternative way for client to approach the