The Importance Of The Student Help Desk

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My internship is the Student Help Desk located on Summit road eSTEM academy. What we have to do in the Student Help Desk is we take broken computers and fix them for the school. My mentor was Daryoush Mirshahi. He showed me how to replace keys on a keyboard by carefully prying off a key from an extra keyboard by taking a flat head screwdriver and unhinging the key from the left and right side. Then he would take the flat head screwdriver and peel off the rubber from under that specific key and carefully glue the rubber and place it where the missing rubber is from under the missing key. After he replaced the rubber he took the flat head screwdriver and unhinged a tiny mechanism that connected the key onto the board. After he unhinged the mechanism …show more content…

The Student Help Desk is run by students with help from other mentors. Without the Student Help Desk, the IT department will have an increase of easy problems and workflow that students themselves can fix. It is beneficial to the IT professionals receiving less work and students to learn more about their pathway and more knowledgeable to repairing computers. I am currently not informed on how much we spend in a budget for fixing laptops and other technology. I am currently aware that we have spare keyboards from seriously damaged laptops beyond repair and use those keyboards and other spare parts to repair any laptop that is fixable. So it is efficient in saving money by reusing old broken stuff to repair fairly new laptops instead of having to buy a new laptop every …show more content…

Our original theory was the laptop fan was slightly unplugged from the laptop thus causing the problem of the laptop fan not working. How we were both able to figure this out is we first took the bottom off the laptop off so we could see what was exactly happening to the fan as we turned on the laptop. When we turned on the laptop the laptop fan did not move and the screen gave us an error that there was no fan. What we did after that is the intern and I took out the battery because we were going to unscrew screws on the back of the laptop and we did not want the risk of something burning. After we unscrewed a couple of screws and unplugged it from the laptop we were able to take out the laptop fan. When we took the laptop fan out we blew on it clearing the dust out of the fan and spun it a few times. A few minutes later we put the laptop fan back in the laptop. When we turned on the laptop, the laptop was able to start perfectly without any other problems. I really like this experience because it was just the other intern and I who solved this problem without our mentor and was so satisfying managing to be able to solve a complex

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