Summary: Ridgeline Mountain Outfitters

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Ridgeline Mountain Outfitters has been in business since the late 1980’s and currently operates a combination of brick and mortar retail stores, catalogs, and online sales. Over the lifespan of the company, RMO has implemented a complex set of information systems applications to support operations and management. Unfortunately, due to growth and technology antiquation, these systems are no longer keeping up with customer expectations and there is a gap between the existing capabilities in RMO systems that support sales and customer interactions. Supply chain management (SCM) and customer support systems (CSS) are the two system areas that need to be enriched. SCM is the highest priority and will need to be developed first to ensure that the

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