Shingle Roof Memo

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Good morning Angela, I wanted to let you know we are going to get someone out there by the beginning of next week if not sooner weather permitting. To be clear, we are going to come out to attempt to remedy the issue that you have brought to our attention. Being that the issue you have brought up to us seems to be an issue that was already existing in the same location, it seems to us that the true problem may be higher up on the shingle roof portion, not the metal roof portion we were contracted for. After reviewing the original documents and notes to production, they state that, as per customer we are not to replace the upper shingle roof portion due to cost and that you thought the shingles were not that old. It also stated not to do the …show more content…

This would consist of adding a board along that transition to raise it up and installing a larger metal flashing piece, that would have to be custom made, up the existing shingle roof. According to the plans we have, it looks to be roughly 40" worth on the kitchen side. It is our thought that this may remedy the issue. Although this is work you were not charged for and was not originally discussed as part of the scope of work we were contracted to do, we will, however, install that at no additional charge. If the problem still persists it will be concluded that the issue is higher up on the roof portion that we were told not to replace. Upon that conclusion, it will be up to you to decide if replacing the upper portion is something you would like to do. To be clear that would be an additional project with new contracts and costs. Without replacing the entire roof and having a fresh start there is and was no guarantee that the issue was able to determine to be coming from one specific area. As indicated by you, your mother in law and our installer, the problem is the same as before the metal work was done. As there is no change to the issue and there is an entirely new roof covering added to the

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