Self Deception Case Study

Blind or Blindsided Self-deception is “the inability to see that one has a problem.”
Arbinger Institute (2010-01-11). Marquis Shoreline (MS) is a place where I once resided for nearly two-years. During that time-span, I experienced burglary to one of my garage spaces and an infestation of bugs in my apartment every time someone moved out of the places nearby. Regardless, of the issues I experienced (i.e. loud music, neighbors arguing, assistant managers lies, burglary, scratches on my car), I always paid on time and reported things that needed maintenance or managements attention, but did not receive the same courtesy from the workers of this organization. While putting in a request to relocate from MS, I was told by management, that if I move out before my lease end date, I would incur a large re-letting fee. Since, I only had five more weeks to pay for, I decided to keep the place until my lease ended or management

It was much lower than I expected. I thanked God for his favor and was extremely appreciative for the workers’ at MS for finalizing things so quickly. I paid my last bill and received confirmation of payment. This was one of the happiest moments of my life this year. Subsequently, I received a noticed stating that the system did not charge my account the re-letting fee, so they will have to resend me a new final statement with that fee included. My heart dropped. I felt completely blindsided by this even though I had a conversation with management before ever making the decision to move. Self-deception is a process of denying or rationalizing away the relevance, significance, or importance of opposing evidence and logical argument (Wiki). My thoughts were, I paid the final bill in full and received confirmation that the balance is zero. “I could see matters only from my own closed perspective” (Location