When I think about sales usually I do not think of anything good. If I relate sales to good things, the first thing I think of is the nice ladies who give me Keurig Coffee samples while I shop, but that is my only good thought. My second thought is usually that I have too many telemarketers calling me. The final thought that I have is always that I am such a terrible salesperson that I can understand why these people are so annoying.
The most positive experiences that I have with sales people are usually in stores where they are giving free samples. I remember once I went to Macy’s and there was a nice lady making Keurig samples. People kept asking her where things were, but she was a promoter and didn't know. She was trying her best to help and initially I had walked up to her to ask her where to find something. She was extremely polite and told me that she did not know where the items I needed were but she offered me a cup of coffee before I went to look more. She told me all about the machine before I finished the coffee and I bought one. I enjoyed my chat with her, and even though I already had the idea in mind that I was going to buy that machine she did help me decide.
My most frustrating experience with sales people are usually ones involving the telephone. Usually when I am in the store people don’t bother me more than once, if I say I need help they help, if not they move on. There is one telemarketer in particular who calls me every single day. At first I would answer not knowing it was a telemarketer and I would ask politely to be put on the do not call list. After the first 2-3 times I was angry and one day I told him again put me on the do not call list or give me your manager to speak with. The man politely said ...
... middle of paper ...
... those people as being great people. Whether they are selling a product or an idea, they have succeeded at something that I feel I could never do. The ones that are too persistent and follow prospects who are clearly not interested are a huge annoyance, but the ones like the lady with the coffee samples are amazing people. But even as amazing as they are, I know that I am not that kind of person. I might never become one of those people and I am completely content with that.
Works Cited
Orton, A. (2012, December 21). Inside sales tip: persistence vs. annoyance.
Retrieved from http://www.insidesales.com/insider/auto-dialer/inside-sales-tip-persistence-vs-annoyance-how-not-to-cross-the-line/
Shah, N. (2013, August 13). How to be persistent in sales without annoying prospects..
Retrieved from http://blog.hubspot.com/marketing/sales-persistent-without-annoying-sa
At nine fifteen there was a sales meeting, sales associates meet to discuss sales calls and sales revenue. Associates talk about different venues to sell to, states commission and also talk about different companies and corporation they sell to or try to sell to. Each sales associate spends about three to four minutes each discussing sales about previous week, commissions ranging from $40.00 to $8000.00.
When this happens I will remain calm and polite but will warn them of their behaviour. An example of this was when a customer’s order was delivered late she contacted Salons Direct and told me that she has just lost a week’s work because of her product not arriving on time. The customer was promised this but due to unforeseen circumstances it arrived a couple of days late. I listened to the customer and she became very abusive towards me and threatened me. The names she called me are not printable and I was quite upset with what she said. I put the phone down on her and informed my manager. Laura took the customer details and contacted the customer. Laura spoke to this person and informed them that they will no longer have an account with Salons Direct and that if they ever call again and speak to the advisors she will pass the recorded conversation to the authorities. Laura then ended the call. She then explained to me what she has done and thanked me for being professional and following
People can stay positive and not stay positive for many different reasons, even if they believe that things could get better.And in both novels Night by Elie Wiesel and Sold by Patricia McCormick deal with positivity in similar ways. So, by examining the novels Night and Sold we can see that staying positive is vital to survival which, is important because when someone is not positive anymore they will give up hope.
First apologize for the inconvenience even if it was not your fault. Second listen to the customer, confirm you are addressing their concern. Then take responsibility, stay positive and calm, explore solutions and stand your ground in order to not break company policy.
I will also call or email our existing clients who have not yet asked for information, but who may not realize that are able to save money by upgrading or changing their policy. Cold calling is entirely different as I am given a purchased targeted list of prospective customers, who may not be interested in hearing about insurance at all. This part of my job is the least pleasant. Many times people will hang up or cut me off. Many people are annoyed by phone sales people, although now and then I will get a lead for future
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
When i started here i thought that customer service was purely an employee doing their best to satisfy a customers needs and wants. Now that i am a little over half way through this part of my schooling, i have come to realize that customer service is so much more than just providing the service nesseccary to move the customer along. Communication, building rapport, and giving feedback are just a few of the things that have changed the way i see customer service forever. It is imperrative that you communicate thorough eye contact, body language and vocal
304). Zappos’ emphasis on customer satisfaction has contributed to the company’s profitability tremendously. Zappos believes that great customer service experiences encourage customers to use the store again (Ferrell and Hartline, 2014, p. 454). In addition, Zappos’ long-term strategy is based on the idea that great customer service will help them expand into other product categories (p. 454). Zappos has established a method of serving customers and handling their issues that is distinctive from the rest of the industry (p. 453). Zappos employees are expected to wow customers and provide the highest levels of customer satisfaction regardless of how much time it takes (p. 453). Rather than urging customer service staff to take as many calls as quickly as possible, there are no quotas and the longer the call the better (Hollender, 2013). This is because Zappos uses customer service to market the brand (Hollender, 2013). The company takes most of the money it could spend on advertising and invests it in customer service (Hollender, 2013). Treat people amazingly well and they'll tell their
This essay is going to examine how advertising strategies used in different market structures affects profits of the firms. This essay is being written based on Advertising, an article by Geoff Stewart, in which he examines “how do firms determine their advertising strategy”. In this article he uses Monopolies as an example of a non-competitive market and Oligopolies as an example of competitive markets, so in this essay Monopolies and Oligopolies will also be used as examples. However other competitive markets include perfect competition and monopolistic competition.
Sales people are motivated to the degree that he or she believes '(1) effort will yield acceptable performance, (2) performance will be rewarded, and (3) the value of the rewards is highly positive' (2003, p.20). For sales people to reap rewards or benefits, they first need to know the expectancy of their position. During this first stage, the managers will layout the training that is needed and will set their goals. The managers are also responsible for continued follow up and coaching. Often times this type of follow up is accomplished on the sales floor, so they may continue to have a high level of performance. The coaching is kept positive so that the sales person may continue to exert a higher level of performance. Floor coaching and setting the standards helps sales people see and understand the performance levels that are required. It is also up to the manager to choose highly talented people that are able to accomplish the sales goals that are given.
Are they returning an item? Do you want a full or partial refund? Are they having problems with their online account? Online platforms are available to manage these service issues. Moreover, a whitepaper reports that “reducing calls will increase customer satisfaction and improve financial and operational performance metrics throughout your company.”
Sales promotions offer customers an incentive to buy an item. Sale promotions are promotions such as coupons, percent off, rewards and rebates. Sales promotions can be an important part of building brand equity. Sales promotions can increase sales and attract new customers.
Finding techniques to help you deal with that difficult customers is just part of running a successful and effective company or business today. By utilizing these techniques a company or business is able to turn a bad customer or difficult customer service situation into an opportunity to improve your business. These techniques by Fox Small Business Center include listening, building rapport through empathy, lowering your voice, assume you have an audience, knowing when to give in, don’t get angry, never take it personally, follow up and remember that your interacting with a human.
Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability. Some do their best to resolve complaints; others use legal gimmicks, the silent treatment, and similar ploys to rebuff dissatisfied customers. Recently, General Electric, Pillsbury, Procter & Gamble, Polaroid, Whirlpool, Johnson & Johnson, and other companies have sought to preempt consumer dissatisfaction by installing toll-free telephone hot lines to their customer relations
Over the past three months, department sales have declined an average of 15% versus the same three months last year. The purpose of this memo is to recommend a process for the company to implement in order reverse the sales decline.