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About conflict resolution
Essay sample resolving conflicts through effective communication techniques
About conflict resolution
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INTERPERSONAL CONFLICT Before outlining a personal interpersonal conflict case study you first have to understand what the term interpersonal conflict means. This kind of conflict can arise at the place of work, at home, at school and among other many environments. It can be defined as a situation whereby a person or a group work towards interfering or frustrating another individual’s effort towards achieving a certain goal and/or goals. In interpersonal conflicts, first the conflicting parties are interdependent, they believe that they seek incompatible goals or outcomes, their incompatibility has the capability of affecting their relationships if not addressed using the right methods and finally there is a great sense of urgency to address …show more content…
At the end of the day I had to pursue a course that I had absolute passion for. What different Scholarly journals outline about resolving and handling interpersonal conflicts. Various journals stipulate different techniques of resolving interpersonal conflicts. Quite a number of journals advocate for conflict resolution through communication. This research work looks at various communication methods that would have been used to address interpersonal conflict with special focus on our case study. Referring to the case study mentioned above case study ensuring that the two parties involved communicated effectively was one the most successful technique in resolving the conflict. Journal of social and personal relationships encourages the party to listen to each other before the process of conflict resolution begins. Most conflicts are caused by poor or insufficient communication. The third party should make it mandatory for the parties involved to listen to each other in a bid to solving a conflict. Talking about the problem face to face can be a little bit intimidating though it is usually the best way to go. It allows an active exchange of information. Eye contact, hand gestures and basic body language communication are very
In part one, Petersen paints a picture of how he became interested in the topic of communication. He also describes major problems that all communicators have in common. Since he grew up in an environment full of communication deficiencies, it drove him to clarify issues that were common to all communicators. One of the foundational concepts to Petersen’s book is the nature of communication. Petersen called communication the lubrication designed to keep functions of stomach, heart, and head working separately and together. The stomach is the source of feeling words, the heart is the source of perspective words, and the head is the source of our perception of facts. Without these three elements working together, communication becomes deficient. In my experience and understanding how this concept of thinking and feeling affects mine and others people relationships goes a long way towards reducing disagreement and disconnection.
There is no doubt that conflict occurs in every human institution including professional, unions, and educational and vocational environment. However effective exchange ideas through communication can greatly minimize the effects of marital conflict. Studies have suggested that couples remain married if they successfully manage their interpersonal communication on the basis of accommodating individual differences, problem resolving skills, forgiveness, collective decision making, empathy and above all positive conflict management.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Interpersonal conflict refers to any conflict that occurs between 2 or more people (or groups of people). An example of an interpersonal conflict that can occur between a licensed weapon holder and another party would be if the permit holder used their weapon to go on a mass killing spree and injure/kill innocent bystanders at a shopping mall. The licensed weapon holder would be acting irresponsibly and recklessly in such a situation. Children can also be involved in an interpersonal conflict when they happen across a licensed firearm and accidentally discharge the weapon at another person. Intrapersonal conflict is any conflict that takes place within the person (i.e. a mental struggle between right and wrong).
Despite the fact that women generally are comfortable expressing rapport through conversing, and men use conversation for “self display,” the matter is far more complex. When occurring in a shared conflict, Self-display can also be a form of connecting. Arguments are sometimes regarded as a method of establishing attachment with other individuals. Women view conflicts as a “threat to connection,” and try to prevent conflicts. They resolve conflicts by indirectly approaching the other.
Hocker & Wilmot, 2007, Poole, & Stutman, 2005 Folger and 2007 Cahn& Abigail. "Interpersonal Conflict and Conflict Management." Devito, Joseph A. The Interpersonal Communication Book. Boston: Pearson, Allyn & Bacon, 2009. 276.
Chapter two elaborate on style of conflict, worldview of conflict, negative view, positive of conflict, lens model of conflict, and description of conflict. Chapter encourage me to think about conflict in my life, and the chapter introduce lend model of conflict. The lens model of conflict has benefits in perspective and analysis the conflict. The perspective within conflict would help to understand both side of the conflict. Analysis the conflict would help come to resolution, compromise, or agreement. Also, conflict was seen different with everyone. Even culture has influence on conflict. Overall, I believe that patience would be most helpful in managing conflict.
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
Interpersonal conflict is. Every relationship has conflict and determining on how the conflict is resolved or handled can make the relationship stronger or weaker. If someone is more easily to come up with a compromise rather than always getting their own way, they may have stronger relationships (Bevan and Sole, 2014). Television shows also use interpersonal conflict between their characters to find a solution or compromise in the end. Interpersonal conflict is all around us, it is how we handle that conflict that makes or breaks our relationships.
Four sources of conflict presented by Lamberton & Minor (2014) are content, values, negotiation-of-selves and institutionalized will be discussed. Awareness of and knowing what causes conflict is important in strategizing ideas and plans to resolve them. Explanations and examples of these four sources will follow. The outcome and process of resolving conflict can affect what direction and success we achieve personally and
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Meaningful communication between two or more individuals rarely leads to 100% agreement between all parties involved. More commonly, there are disagreements on certain points. In a close relationship like a marriage, which is also a partnership; in a strong business relationship; or in a hostage situation, these disagreements must be worked out satisfactorily for both sides in order for the relationship to remain healthy and/or the outcome to be positive. When the parties must reach an agreement or a compromise, one of the best communication strategies is negotiation.
Any conflict can be resolved through correct and effective communication.