Hard skills like excelling at programming will get you hired, but soft skills such as communication will keep your employed. As an IT in the military, good communication makes you a better IT because it brings about better customer service, improves quality of work and miscommunication can have a negative impact on the mission. According to one of the industry’s most highly-regarded career experts, Allison Doyle, soft skills are personal attributes, personality traits and inherent social cues needed for success on the job (2018). She also defines hard skills, which are the skills an individual can learn through school, training programs or training on the job. While both skills are important, I would rather have a sailor under my supervision with good work ethic and low knowledge than someone with poor work ethic and high knowledge.
Customer service was about half of my job as in IT on a US Navy vessel. Either an individual had exceptional customer service, or they did not. There were some service members that were not allowed to interact face to face with superiors because
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To sustain that, communication has to be top notch. Each rate, or job in the United States Navy, has their own set of responsibilities on a ship, but they are all part of the same team. Soft skills such as communication, teamwork and leadership are what brings the team together. Since time is always a factor, different rates should be able to be cohesive enough to get the job done. For example, on the ship, the IT’s oversee setting up radio circuits for other rates to talk on and establish communication with outside activities. If the IT’s are not instructed to set up the proper circuits, or do it in a timely fashion, it can lead to a casualty. Consequently, good communication improves the quality of work and ensures a better success rate for the
The number one priority for a Soldier in the United States Army is the accomplishment of the mission. The mission is the reason the Army places such substantial emphasis on three core Soldier skills; Physical Readiness Training (PRT), weapons qualification, and MOS training. When these essential skills are lacking amongst Soldiers, the mission suffers. Linguists in the Army have a fourth core skill that separates them from all other Soldiers: their language. These language skills are what they provide to the mission; therefor the Army should place the same emphasis on developing this skill they do on the other core Soldier skills.
Working in customer service comes with a lot more complications than one may initially assume. To be more specific, a retail job is where these complications tend to arise. It’s not the long hours or the extreme amounts of folding that make the job difficult— It’s the customers. By becoming familiar with the various types of retail shoppers, a sales clerk can know exactly what to expect on the first day of the job.
Webster’s dictionary defines the word profession as a type of job that requires special education, training, or skill. Many Soldiers would not consider the Army as a profession but a way of life. Some think the word profession belongs to everyday jobs like a plumber, mechanic, or doctor. Dr. Don M. Snider stated “the Army is a profession because of the expert work it produces, because the people in the Army develop themselves to be professionals, and because the Army certifies them as such” (Snider, D. M. 2008). In October 2010, the Secretary of the Army directed the Training and Doctrine Command (TRADOC) to lead an Army wide assessment of the state of the Army Profession. We have been at war as a Country for over a decade and the Army wanted to know how to shape the future of the Army as a profession and the effects the past decade had on our profession.
I work in hospitality and customer service is a must in this line of business. I have several customers that mention me by name and they request me when they come to the hotel. I have received three stars in our incentive program where I have been mentioned by guest over ten Williams 2 times. The guest love the way I interact with them during their check in time. I give them proper greetings, all the information that needs to be known about the hotel.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Timm, P. R. (2008). Customer service: career success through customer satisfaction (A Custom ed.). Upper Saddle River, NJ: Prentice Hall.
Employment Experience Critical Reflection Skills relating to employment are basically non technical in nature. These skills refer to knowledge and understanding that are essential to acquire employment. Employability skills are often termed as soft skills, they include abilities like communication, leadership, organisation, teamwork and many more (Rosenberg et al., 2012, p. 7).
Soft skills are personality traits that relate to a person’s emotional intelligence. These traits are show how a person connects with other people. If a business deals with face-to-face interaction with their clients, soft skills are what makes the business successful. This is why more and more companies are screening for soft skills when they are interviewing potential employees. Soft skills are becoming more and more important to the
The second soft skill that all technicians should know is “good communication skill”. The reason for all technician to have good communication skill is, because with good communication skill lets you to be able to talk to people very well and cooperating with other people and also customers that you would be working with on your job. Good communication goes also well with people you work with to being able to talk with your co-workers and also your boss, having this soft skill will help you in your live.
Many people already have basic soft skills naturally within them and they seem to find jobs really easily. For example, you have to be able to communicate with and make it easy for people to feel confident to approach you at the workplace. Individuals who are easy to talk to are prone to develop great friends with their fellow colleagues. Working with others who have very strong opinions, could easily lead to many arguments and altercations in the workplace.
Good customer service is about developing bonds with your customers leading to long-term relationships. It has advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers become loyal customers.
Customer service personnel do not always have the customer in mind when they are functioning on their day to day activities. Many times they are dealing with their own personal issues, pressure from not being happy with the job they have, and often the pressure of having to perform at levels they are not accustomed to, just to may an income.
This paper explores the significance of soft skills in learners’ life; their achievements in terms of academic excellence and professional success. No doubt academic or technical knowledge, generally termed as hard skills, are prerequisites for employment. Yet soft skills, which comprise a long list of interpersonal skills and individual abilities, complement the academic knowledge and thus contribute greatly to enhance the employability of the students. This paper makes an earnest appeal to all those involved actively in the policy making, curricula designing, teaching and evaluation processes to acknowledge the need for soft skills in enhancing the employability of the students.
At the Soft Skills training programs training should be imparted to refine the students’ attitudes, motivation, desires, feelings, values, beliefs, eagerness to learn, willingness to share and embrace new ideas, flexibility, persuasion, futuristic thinking, diplomacy, goal orientation, and various skill sets of communication, manners, and etiquette so that they could be able to deal with different situations diligently and with responsibility. Soft skills strengthen them from within and empower them to face adverse situations with confidence. Not only this, these skills empower the students with the ability
Good customer service to me, means the person providing customer service needs to have certain qualities and skills that demonstrate to the customer that they are willing and able the help them out. Such skills include listening, speaking, and being able to act respectfully and control their emotions when dealing with a stressful person, while other qualities include having the means and knowledge to properly help a customer, having a nice friendly attitude, and showing that they are willing to offer their time and energy to someone. Additionally, good customer service means that the customer had an overall positive experience and would want to be served repeatedly without having to think twice about whether the service they are receiving is helpful.