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The purpose of this paper is to provide a brief synopsis of the challenges Riordan is currently experiencing with information technology and what steps should be taken for improvement. IT developments will be examined, also key improvements that could be made to increase company productivity, increased collaboration, focusing on fast and easy access to customer and supplier information. Research has shown that by further developing our IT infrastructure, Riordan can stay competitive with the most up to date technology available in the field. SR-rm-001 Process Evaluation Executive Summary Currently Riordan Manufacturing has a common set of procedures in place for the management of raw materials, tracking products during manufacturing, and accounting for the finished goods. In an effort to streamline and improve processes, Mr. Hugh McCauley, COO has requested the development of specific system changes that will improve the inventory and manufacturing process.
CRM Features and Benefits CRM (Customer Relationship Management) helps companies to understand, anticipate and respond to their customers' needs in a consistent way, right across their organization (Is4Profit, 2006,1). CRM is a business strategy designed to improve profitability, revenue, and customer satisfaction. It consists of software, services, and a new way of thinking to improve profitability, revenue, and customer satisfaction (Sibel, 2006, 1). Practicing CRM requires an efficient and integrated internal business system. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself.
Each of those three areas requires improvement in the process through upgrades of existing computer systems. In addition, new computer and inventory tracking technology should be implemented to increase automation, reduce storage of materials costs and reduce errors in inventory tracking. b. Project Purpose The purpose of this project is to implement computer software and hardware to automate production and value chain management in order to increase productivity of the company and reduce production costs. This project will implement three components of a single unifying system to improve the inventory management and control at Riordan Manufacturing based on the goals of each of three areas of the manufacturing processes.
Descriptive Analytics is about describing the historical performance. By applying these techniques to the level of performance, information can be very specific to product, customer, channel, supplier and other key operational areas of focus. This will help validate data to be organized and be used in a repeatable process, in order to have confidence in the information and to make it actionable. This will help companies to evolve from “standard cost to serve” approach to “total cost to serve” approach thus identifying immediate cost and revenue opportunities and take confidant action to utilize them. Prescriptive Analysis is about identification of optimum business outcomes by combining historical data, mathematical models, variables, business rules, constraints, anticipated customer requirements, machine-learning algorithms.
Behaviour & Information Technology, 23(1), 65-74. doi:10.1080/0144929032000173951 Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proceedings of the SIGCHI conference on Human factors in computing systems CHI 92, 3(7), 373-380. ACM Press.
(10) ibid. p. 234. (11) L.A. Zadeh and R.E. Bellman, "Local and Fuzzy Logics," in M. Dunn and G. Epstein, Eds, Modern Uses of Multiple-Value Logics, Dordrecht: Reidel 1977, pp. 106-107.
(1987) Group and computer-mediated discussion effects in risk decision making. Journal of Personality and Social Psychology 52: pp. 917-930 CrossRef. 5. Maiden N, Manning S, Robertson S, Greenwood J (2004) Integrating creativity workshops into structured requirements processes.