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Accommodating conflict management
Conflict and negotiation
Conflict and negotiation
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Managing conflict is an important issue facing businesses of all sizes. The decision making process can be interrupted and made inefficient by conflict. In addition, after any type of change has been implemented, there is the possibility for conflict with employees and management. Conflict can arise from personal issues, difficulties at work, and other events with great impact. The results of conflict can range from harming the health of the individual to affecting the performance and financial stability of the firm. The points highlighted in managing conflict that will be covered in this paper are psychological, constructive and destructive, affective, accommodation, and compromise. Psychological conflict is internal to a person. It can stem from a person having no options when it comes to making a decision or from actually having too many opinions with no way to choose between them (Bateman & Snell 96). Indeed, the fear of change can be dealt with psychologically in ways that are not necessary. In certain cases it showed that conflict resulted from the fear of change on the part of employees. People act in ways to protect …show more content…
In this case the needs of all are considered and there is give and take on the issues. While this may be good in one’s personal life, it is possible that this style can also create more problems. Not everything needs to be solved through compromise if the issues are of extreme importance. A mix of cooperation you would find in the compromise style and assertiveness that is used in competing style makes up the collaboration style. Elements of these different styles come together and allow the participants to look out for themselves without completely ignoring the important goals of others. In this case unidentified opportunities are more likely to be discovered. Mediators can also be used to help smooth over disagreements in the attempt to resolve the
This involves working together to generate win-win alternatives for resolving issues (Robin, 2002). Collaborating involves high to moderate skill levels of parties, clear clarity of both goals, strong status of relationships, Win-Win attitude toward authority, low concerns for formalities and traditions, and a high self-concept.
Introduction: The project is about my previous employer. I was Accountant for Rapid Consulting. Tech Company based in Irvine, California. Tech Company makes several apps for medical services. They have a consulting division as well. Thus the company has 25 staff and one outsourcing team in India. This company is administered and manage by founder and & President. Staff levels are CEO, Operation Director, CFO/Accountant, Project manager, Office Manager, Computer engineers and support staff.
Compromise is one of the largest parts of being able to achieve success in a community through individual sacrifice, and being able to compromise is only possible when an individual obtains the willingness to do so. Compromising is considered one of the best, is not the best way of seizing an argument, and there are many arguments that are present in all communities. When an argument reaches the point where neither party will give, it can be best to compromise so that each side is able to gain something, while still sacrificing something for the greater good.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Individuals resist change because they fear what will happen to them. Members of individual impediments to change have been uncovered through research conducted in organizational settings.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
We all experience psychological conflicts, knowingly or unknowingly. They involve psychological conflicts among our thoughts, emotions, and rational thinking. It may be the most dangerous conflict of all due to the battleground in which it take place in -- our mind.
First, the two disagreeing sides can collaborate by working together to achieve a solution that agrees with both parties. Also, this type of resolution can be considered a win-win strategy (Prause & Mujtaba, 2015). For example, the census is low with only two patients on my unit currently; however, they are high acuity, impulsive stroke patients that are heavy lifts. My boss collaborated with staff and determined a need for an aide; although, staffing ratios do not require one. This was a win-win for all parties involved.
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
Conflict seems to inevitable when trying to merge two companies. Conflict is described as the “Process which begins when one party perceives that the other has frustrated or is about to frustrate, some concern of his” (Kumar, 2009). Synergon’s CEO uses a “take no prisoners” approach and would fire most of the management team within 12 months of taking over a company using an approach they call neutron bombing. In cases where both companies are successful like in the case of Synergon Capital and Beauchamp you add even more conflict. The managers of Beauchamp are used to operating in a positive way that has produced profits for the company and you add Nick Cunningham a manager of Synergon who is used to restructure management in newly acquired poorly ran
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
Rahim (2002) differentiated person’s perception towards handling a conflict into two: “concern for self and concern for others” (p. 216). Further, the study explored two types of conflicts and observed that most conflicts arise during the decision-making process. Dysfunctional conflict, which hinders team performance and interpersonal relations due to individual’s self-interest in implementing particular decision. Functional conflict serves organization purpose with employees involved in the conflict regarding which proposal to implement (Rahim, 2011).
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.