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Job satisfaction and customer satisfaction
Job satisfaction and customer satisfaction
Review of literature on job satisfaction
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Short with brown eyes and white hair. When I was told the manager’s name is Kenny the picture that I got of him in my mind wasn’t the same as in person. His complexion is white. He was wearing a white T-shirt with black pants, you can see all the dirt on the shirt from the work he was doing. He seems very uptight; his attitude was a bit grumpy as if he was having a bad day. He was rather busy because he was going back and forth, everyone calling him for assistance. Kenny is the manager for Wendys St.Thomas for 30 years. His job entails setting goals for the business,decide what work needs to be done to meet the company’s goals, divides work into manageable activities and selecting persons to accomplish the tasks that need to be done. When asked if he loves his job he said “Yes”, he enjoys what he’s doing, it sure is a wonderful job. The business opens from 8am to 1am, but there is a shift schedule in place. The …show more content…
Her job entails looking over employee’s, supervision, make sure the daily running of the job is up to standard and have the stock is up to date. Linda has been working at Wendy’s for 22 years. She said,” Yes, 22years, I love my job and am looking to stay here as long as possible.” Some of the benefits the employee’s receives are free meals and tips from customers. When there is a rude customer the customer service representative is asked to call a supervisor or the manager to deal with the customer. The supervisors and managers have more experience when it comes to these persons so they are the better ones to deal with the situation. There aren’t any motivational strategies but the workers are emcouraged do the best in whatever they’re doing. The employee’s smile, speed needs a bit of improvement other than that everything else Is fine. There are many recommendations to give about the overall operations od Wendy’s but it’s a franchise and what the head franchise says have to
Dan Cone is the owner and founder of Sunbreak Express. Sunbreak Express is a small, local coffee shop that is located on 53rd street as you are headed towards Philomath. Being the owner of Sunbreak Express, Daniel has the duties to hire new employees, make sure they are all the correct fit for the job, balance the accounting books, reorder supplies and products for the shop, and most of all he has to make a comfortable and enjoyable workplace for not only his employees, but his customers as well. Being an employee at Sunbreak Express means that you must be able to take and prepare drinks in an efficient and organized manner. The employee must be able to handle stressful situations in a positive and upbeat manner as well as making sure the customer starts their day on a positive note. Daniel strives to find employees that will be efficient when taking and making drinks and someone who is willing to listen and to learn new things. It 's also very important to be punctual when in the workplace, because you can 't run a
“Sometimes we had to even pull him out of school because the manager didn’t show up. Then he went on to become a salesperson when he was in high school and hired Tammy at Utopia Record. He [later] ended up managing the store, and that’s how they met.”
Polycom was founded in December of 1990 and went public in 1996. Its global workforce is comprised of approximately 3200 employees. Revenues for 2010 were posted at $1.2 billion. Polycom prides itself in being
I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”
In her current position, she is responsible for six RN’s, three licensed practical nurses (LPN), five CNA’s and two support staff members. They are currently looking to add several more positions to the payroll. Martinez joined this agency two...
Organized and diligent with a strong background in, finance, planning, budgeting and staffing. Selected Achievements Exceeded store FORECAST seven times in the past seven years store manager of the year MONEY CORNER CONSISTENTLY Mentored hourly associate to the level of SUCCESSFUL managers MULTIPLE time Customer Focus award winner
These workers possess varying degrees of competence and present problems for agencies in some ways, including abusing sick time, coming to work conducting personal business, or having a just-a-job attitude. Such behaviors create a negative environment for coworkers and supervisors. However, managers should strive to effectively deal with these workers to the satisfaction of the employee, as well as the employer. Considering the effects that these individuals can have in the department and the community, supervisors must
By having a frank discussion with them, you may gain an insight as to why they are underperforming. Once you know the reasons for their lack of enthusiasm, be sure to express where you think they fit in the organization. You should also tell them how vital they are to the company, giving them a sense of belongingness. Through good communication you can manage your employees better. Set clear goals for your staff Put yourself in a worker's shoe and think about how you would feel if you wake up one day asking yourself, "What am I doing here"?
Hi everyone, I like to try and relate discussion questions to my life as I always feel I get a better understanding and appreciation of them when I do. So when I saw this weeks question I waited till friday afternoon before attempting to answer it. And I waited because I had a meeting which I thought might just show me the answer in a very real and successful way. I work in recruitment, and one of my clients is a small venture capitalist firm, and they had asked to meet me to look at supporting them in a new venture. I meet their team, minus the one person I was to recruit, and got to know a little about their backgrounds, roles and the gaps they were trying to fill.