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Key problem in cross cultural communication
Effective communication across cultures
The importance of cross-cultural communication
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Associating: Communication Competence and Cultural Background
Previous researchers have found that for a person to achieve better and more effective communication competence, it is necessary to develop skills that allow an appropriate participation in specific situations. The ability to listen, ask questions, and express concepts or ideas effectively is an important part of communication competence. Intercultural communication presents an unexplored and challenging field that needs to be understood for a better development in communication. (Dillon and McKenzie, 1998). The variables of listening depend on the different perceptions that a person obtains through their cultural background. Furthermore, culture often affects the structure of consciousness
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This is a common problem in cross-cultural communication encounters. People may think they are actively listening but they are unaware of cultural biases that are interrupting the process. According to Purdy (1998), individuals are not aware of the listening process because they do not know how to discern beyond the bubble of the assumption based on mere stereotypes. The major issue with operating based on stereotypes is that culture is not homogenous. Rokeach (1969); Tanno & Jandt (1994), have found that beliefs, values, and attitudes differ between minority and majority groups within the same culture (as cited in Dillon and McKenzie, 1998, p. 108). In order to have better communication between different cultures, more information about cultural background should been taken into account. Minorities often have different values, perspectives, thoughts, and beliefs than the majority or mainstream …show more content…
It also depends on the context of the communication and the situation presented. Larson, Backlund, Redmon, & Barbour (1978), established that communication competence is not just “hope for” accomplishing a good connection with another, it is critical and necessary to develop the skill of listening to understanding another’s background in order to have a satisfactorily role in society (as cited in Dillon and McKenzie, 1998, p. 108). A first requirement to become skilled at speaking and listening cross-culturally is to know the culture. When someone is aware of other cultural backgrounds as well of their own, they overcome a big obstacle to effective communication. Most people identify with certain cultures, but a large percentage of people are not aware of how their cultural perception affects their
Ting-Toomey, Stella., & Chung, Leeva C. (2012). Understanding Intercultural Communication. Oxford University Press. 43, 159-160.
Cultural intelligence is the capability that could give insights on how to cope with multi-cultural situations and how to engage properly in intercultural interactions. It is the individual’s ability to interact effectively in culturally diverse situations (Brislin, Worthley & Macnab, 2006). We could consider the cultural intelligence as constantly improving concept; something we can develop over time and it is not only changes through experience, but also through knowledge as well, which includes communication with other
Martin, J. N., & Nakayama, T. K. (2013). Intercultural Communication in Contexts (6th ed.). New York: McGraw-Hill.
Cultural sensitivity is more than an awareness that there are differences in culture in order to interact effectively
Many people who go to visit or work in another country suffer some misunderstanding from the local people, because they have a different culture. Different culture will cause disparity points of view about almost everything. In the article, Intercultural Communication Stumbling Blocks by Laray M. Barna, there are five stumbling blocks mentioned that are seen in a cross-culture communication. These blocks are: language, nonverbal signs and symbols, preconceptions and stereotypes, the tendency to evaluate and high anxiety. Barna wants to use these stumbling blocks to show the common blockades between different cultures. I agree with what she thinks about the language, nonverbal signs and symbols, preconceptions and stereotypes, and the tendency
The Communication Accommodation Theory developed by Giles while broad and complex is undeniably important to the field of Communication Studies. The broad focus of CAT can be perceived as a drawback, but could also be viewed as a merit by allowing researchers to apply CAT principles in almost any situation dealing with communication between representatives of differing cultural backgrounds. By using CAT, Communication Researchers can objectively make observations of the communication strategies, as well as the motivations for those strategies on both small and large scales. By understanding such information, individuals and organizations alike could potentially make great strides in the improvement of relations with other cultural counterparts. In a sense, the Communication Accommodation Theory is significant because it can be applied to any cultural interaction, can help disseminate the causes of intercultural incongruity, and potentially help prevent future misunderstanding.
With an increase in globalization, many people venture into other countries to seek employment and education opportunities. The United States-based corporations employ over 100 million overseas workers. They also hire a large number of locals who then move to take roles in other countries where the company has operations (Reichard et al. 2015). This means that Americans are exposed to a high number of people from other nations with diverse cultures in their workplaces, schools, neighborhoods and other social places. Therefore, people need to improve their intercultural communication skills to enable them to interact efficiently with people with diverse cultures. The improvement of technology has made the media an agent for enhanced
I have learned a great deal about different cultures and the communication between those cultures. I didn’t really think I would learn as much as I did. I am from an older cohort than most of the people in my class; therefore my experience level is a little greater. This did not prevent me from learning a few things and enhancing the knowledge I already have.
Effective communication with people of difference cultures can be especially challenging. The way people interpret the world can be strikingly different between cultures. Intercultural communication occurs when a member from one culture produces a message that is absorbed by a member of another culture. How that message is understood by the communicating party is a vital part in intercultural communication. For example, in Cambodia it would be considered rude to discuss business in a social setting (Language, culture, customs and etiquette, n.d.). However, in the United States this is a common practice and is almost an encouraged event. Another important factor and consideration in intercultural communication is the importance of understanding cultures, values, history and beliefs. For instance, in Cambodia, if you deliver a present that is wrapped in white paper, this is considered to represent mourning. This is one of the many reasons why it is important to assimilate into a culture and be mindful of communication between cultures (Language, culture, customs and etiquette, n.d.).
According to Hofstede’s (1980), ‘culture is the collective programming of the mind which distinguishes the members of one human group from another… culture in the sense, includes systems of values: and values are among the building blocks of culture.’ It is necessary to determine how culture impacts our communication behavior as culture directly influences our perception and understanding of the message that is transmitted from one party to another. People from different cultures encode and decode messages differently; this therefore increases the chances of misunderstanding. Intercultural communication refers to interactions between people whose cultural assumptions are so different that the communication between them is altered. Verderber, Verderber, & Sellnow, (2010).
What does it mean to be a competent communicator and a competent intercultural communicator? A Competent communicator defines as a person who can communicate with others properly and sufficiently, and a competent intercultural communicator is the ability to communicate effectively and appropriately with people of other cultures. It takes many abilities to be an effective competent communicator and an effective competent intercultural communicator. While some environments and factors can affect the way you communicate properly, there are also abilities that can help you achieve better communication. In this discussion I will be comparing and contrasting the concepts of both competent communication and competent intercultural communication.
Since communication affects almost all aspect of our life, it is important to enhance the skills of communication. Difficulty in expressing or conveying your message may lead to your communication becoming unaffected. And, ineffective communication will lead to your message becoming confused and misunderstand. Thus, recognizing the barriers in communication is the first step in improving communication. There are many factors that cause the failure in communication such as language, gender, culture, and interpersonal barrier. However, it is clearly that the different culture has a different pattern in transferring message and has a strong influence in our communication skills. To avoid the barrier in culture, this paper will try to analyze the differences in culture between Asia and America that impact on the two ...
Therefore, it is essential to study nonverbal and verbal communication Nonverbal communication is all forms of communication other than words themselves, which includes “body motions; vocal qualities; and the use of time, space, and even smell” (Neuliep, 2011, p. 269). On the other hand verbal communication or language “consists of symbols in the form of spoken or written words (Wood, 2014, p. 67). Thus cultures have different representations of symbols and what one culture interprets another may define or view differently. Communication is closely related to culture because communication expresses and alters culture. In a culture you learn behaviors and acceptable ideologies. This can be seen in verbal and nonverbal communication. For example, the tone of your voice is based on culture. Without communication you are unable to establish cultural differences. Your own culture directly shapes how one communicates, such as when it is appropriate to make eye contact. We are not born knowing when and how we should speak; this is a learned behavior that is taught by interaction with others. This is not an easy task because nonverbal signals differ from culture to culture. Charles Braithwaite stated, “One of the fundamental components of cultural and linguistic competence is knowing how and when to use silence as a communication tactic” (Neuliep, 2011, p. 64). Before one can communicate effectively one must understand the context in which the culture exchanges information. One must have a working awareness of how each society conveys meaning, hence high vs. low context cultures. According to the Central Michigan University text, organizational dynamics and human behavior (2009), to become a successful international manager one must develop “cross-cultural skills”. One part of the skill set involves the comprehension of the difference between high-context and low-context
Humans have been communicating since four million years. On the other hand, the birth of culture is estimated to have taken place about 35,000 years ago. Today, both culture and communication have evolved considerably and have become interdependent of one another, to the point that communication is considered to be a product of culture. Thus, our own culture has a deep impact on our thoughts and behaviors. Since each culture has its distinct aspects, intercultural communication can be the cause of conflict and disorder. There are three main issues which are at the root of the problem of intercultural miscommunication : language as a barrier, cultural diversity and ethnocentrism. I will analyze these three notions in situations in which intercultural communication is frequent such as : the workplace, the classroom and vacation trips.
To elaborate, by mentioning intercultural understanding, I meant that each cultural group has different ways to communicate. For example, Western culture encourages people to be up-front and straight-forward with their communication; contrastly, people who are influenced by Eastern culture might be less outspoken about their ideas and pay a lot of attention to nonverbal language of the people around them. Culture is something that if one have never encountered or exposed to it, he or she would never know. I hope that after this project, besides of the knowledge we gained from the research itselves, all four of us would improve even more on our intercultural and interpersonal communication skills. Because at the end of the day, the knowledge that one have learnt might be forgotten, but all of the skills that one have gained will stay for a very long time.