1. Diagram the order process. What are the outputs of this process
The order processing system and the different flows of information across the system are depicted in Figure 1.
Considering that the order entry system and the order processing system are within the boundary of the system being considered, there will be multiple outputs generate by the process. Some of them are detailed below.
I. The order itself that a customer will pace can be considered as an output of the process. The order will be cataloged in the Customer Database, the order will also be sent to the warehouses for possible shipments and it will also be sent to the payments database to monitor the billing activities.
II. For those orders, where the products are not available, a back order report is generated to remind customer service representatives of orders that they have to be reprocessed. This will be an output generated by the order entry system itself to the customer service representative and to the warehouses also.
III. A request is generated to the Credit Department for the customer information. This will be an output of the order entry system
IV. A report on credit holds is generated by the credit department upon receiving a credit check request for a particular customer. This is an output of the system, but is generated as a secondary output of the initial credit request
V. The customer receives the shipment and the invoice for the purchase made.
2. What other major business processes outside of the order process are likely to be impacted by the order process? Explain.
The parts of Business process that are affected by this order process are,
a. The customer service representative accesses the company’s order entry system and checks the inventory for each product ordered. The customer service representative first checks the warehouse closest to the customer’s shipping address. This affects the Warehouse through the products that are stored and might cause the warehouse to produce more products than required by the customer. This process is used to contain several processes that are involved in inventory management. This includes processes for managing reserves on inventory (prevent it from being allocated to orders), for managing adjustments to inventory, and for managing expected inventory. Expected inventory allows the tracking of inventory that has been ordered as well as what has and has not arrived.
b. The production unit should manufacture the product as per the consumption, supply and demand.
c. The credit department is affected by the orders placed.
Once they develop and implement this inventory control system, inventory records are going to be upheld truthfully and that they will get the accurate standing of the inventory up-to-date. In order to maintain the steady continuous supply for production need... ... middle of paper ... ... ory holding costs, ordering costs, and shortage costs, and have a classification system for inventory items. In conclusion, while reading the case study, I saw much disorganization throughout the company’s entire system.
Technological developments and improvements have allowed for businesses to communicate information faster and better by the use of email, live chats, and video teleconferencing. These enhancements allow for a faster flow of information in which a business can easily distribute and receive responses in real-time from its customers. It helps employees to function more efficiently by using software programs such as word processing, spreadsheet tools, statistical analysis software and computer aided design programs. With the growth of the internet and social media, businesses expose its products to a larger customer base. Others advances such as inventory management software are able to track and fill orders, and replace stock when the volume fails a pre-determined quantity at much faster rates. Digital storage of documents and information on servers and multi-media storage
If receipts and issues of items under inventory are not tightly controlled, the inventory may be in error. Therefore, IM must make sure that stock control section and storage section personnel coordinate to accurately process PD 01–03 and NMCS receipts and requests during the inventory.
By using the root cause analysis process, we can understand the issue and implement a solution to decrease the number of order that unable to be delivered.
Improve decision making on customers and sales orders based on the information provided by the new system.
The user may then walk through the revenue cycle by entering sales orders, sending customers invoices, and entering the receipt of payment into the system. All of these steps are neatly organized in order in the software window. Example:. For example, if a user needed to enter the sale of a product on credit to a customer, if the customer has already been entered into the system and the inventory item is already set up to be tracked by the system, the user would need to enter the customer and what was sold and any additional information which differs from defaults. If the sale was preceded by a sales order, the product information can simply be imported from the sales order.
Credit Risk: Financial instruments that possibly subject the Company to concentrations of credit risk consist of cash equivalents and receivables. Due to its large and varied customer base and its geographic diversity, Saputo has low exposure to credit risk concentration with respect to customer’s receivables. There are no receivables from any individual customer that exceeded 10% of the total balance of receivables as at March 31, 2015 and March 31, 2014. However one customer represented more than 10% of total consolidated sales for the year ended March 31, 2015, with 10.2% (one customer with 11.4% in 2014). Allowance for doubtful accounts and past due receivables are reviewed by management at each balance sheet date. The company updates its estimate of the allowance for doubtful accounts based on the assessment of the recoverability of receivable balances from each customer taking into account historic collection trends of past due accounts. Receivables are written off once determined not to be collectible. On average, Saputo will generally have 10% of receivables that are due beyond normal terms, but are not decreased. However, Saputo management does not believe that these allowances
The super computer, Telson records all the sales. The order is automatically generated that evening. At midnight, the warehouse fills that order and it sits back on the shelves on the following night or the next morning. However, this inventory system has a huge effect on producers since the speed of delivery is faster and the order is always available to costumers.
The elementary function of inventory is to act as a buffer that separates the company from the discontinuousness of consumer demand on the one hand and limitations in vendor delivery capacities on the other. Generally, distributors hold as little inventory as possible, preferring to move purchase order receipts directly to the shipping dock just-in-time with consumer orders. Actuality, the company needs inventory to buffer it from the uncertainties of supply and demand.
The production process of our product the input is first the personnel will take your order let you decide the flavor of the waffle, choose your ice cream flavor and then the toppings. Then the customer should pay the amount of his order. In the receipt there has the indicated order number. In throughput, after the personnel gather all the orders he will make the waffle and place the ice cream and the topping. And then if it’s dine-in the personnel will make plating and if it’s take-out the personnel will wrap it. And lastly the output, after making the order of the customer, the personnel will be calling the attention of the customers by
Inventory management is a method through which a business handles tangible resources and materials to ensure availability of resources for use. It is a collection of interdisciplinary processes including a full circle of the demand forecasting, supply chain management, inventory control and reverse logistics. Inventory management is the optimization of inventories of manufactured goods, work in progress, and raw materials. According to Doucette (2001) inventory management can be challenging at times; however, the need for effective inventory management is largely seen more as a necessity than a mere trend when customer satisfaction and service have become a prime reason for a business to stand apart from its competition. For example, Wal-Mart’s inventory management is one of the biggest contributors to the success of the company; effective and efficient inventory management is of critical importance.
...e SMS will be sent) who can go to the branch to get his car. The shipping system records information about the sender such as the sender car, truck number, etc.. and it also records information about the client. Then these information are linked together. Reports about each product with information about client and sender are written (let us say weekly) and these reports are sent to the top management so that every process is monitored to follow any problem if found and try to enhance the procedure. Also this information can provide which branch is working the best and which is working the least so to enhance the quality of work. This is a strategy that the company is following in order to reach its objectives found in the mission.
Customer relationship management has become the marketing buzzword of the past two decades with business-to-business firms jumping in, many without really being certain of what they hope to achieve from it, and oftentimes being disappointed with the results.
Customer relationship management or CRM for short is a model for managing a company’s interactions with current and future customers. When CRM is utilized correctly it will increase profitability and customer loyalty, which are both very important to an organization. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Customer relationship management is very important in many ways to help a company become and stay successful. CRM can help businesses gain a competitive edge through communication, marketing, gathering customer information, social media and mobile technology. Customer relationship management is a continually evolving domain and now social media technologies have revolutionized the way businesses and consumers interact. (Choudhury & Harrigan, 2014) There are many benefits that come with implementing customer relationship management.
Transaction processing system generates data at the operational level and makes available information that is used heavily by Management information system. A transaction processing system collects and stores data about transactions and sometimes controls decisions made as part of the transaction by Valacich and Christoph Schneider (Information Systems Today: Managing in the Digital World (6th Edition). The constituency of o...