Satisfactory Essays

In recent times, there has been a new proclivity towards public sector reform around the world. This trend is primarily driven by citizens, who are placing new demands on their governments with regards to efficiency, accountability, transparency and better service delivery. Today, all over the globe, governments are benchmarked by the opportunities they are creating for their citizens. Governments, businesses, communities, and citizens around the world are recognizing the value that information and communications technologies can bring to their operations, relationships, and outcomes.
Obsessed by this global trend, many countries around the world are revitalizing their public sector to make it more efficient and more service oriented by introducing technological innovation within its organizational structure and practices for accelerated service delivery to citizens.
ICTs is seen as an effective tool that can help government reinvent itself, run cheaply, faster, better and produce new outcome (Heeks,1999) . It has been noted that ICTs provide great development opportunities for Africa in the area of poverty reduction, wealth creation, citizen participation, as well as improving livelihood. The nexus between ICT and government is increasingly being recognized and researched.
Although, traditionally ICTs have been used in business and other fields, government around the world are beginning to embrace and deploy ICTs in public domain because they have come to realize that ICT is a useful tool that can enable public agencies to change from routine-based, command-and-control organizations that are inwardly focused on administration to knowledge-based, networked, learning organizations that are externally focused ...

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