For more than five years, Eliza White has gained diverse experience in customer service across a range of fields. She is currently balancing her studies with working as a waitress at Scoozi, a local Italian restaurant. Eliza understands and executes the duties necessary for a family-owned restaurant, excelling at communication with her co-workers and accommodation of patrons’ needs, recognizing customer experience is the top priority. Eliza, for the last five years, has worked as a camp counselor at Mazemakers Day Camp. Most recently, Eliza was a senior counselor, responsible for leading four classes each day, while nurturing camper growth in general. Eliza has been able to expand her skills in curriculum development, camper connections,
Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
Kathy Harrison starts her personal story happily married to her childhood sweet heart Bruce. Kathy was living a simple life in her rural Massachusetts community home as the loving mother of three smart, kind, well-adjusted boys Bruce Jr., Nathan, and Ben. With the natural transitions of family life and the changes that come with career and moving, she went back to work as a Head Start teacher. Her life up until the acceptance of that job had been sheltered an idyllic. Interacting in a world of potluck suppers, cocktail parties, and traditional families had nothing in common with the life she would choose after she became a Head Start teacher.
there will be good days and bad days and the counselor must be careful not to allow the emotions of helping others become the main objective in
Many of the sources address the way the waitresses change their physical appearances and the outcomes. However, some also discuss the emotional side of the server or the pr...
For the first summer as a counselor, the campers enjoyed me, but they were only around nine years old, so it was difficult to create meaningful bonds. I wasn’t the best counselor, I was just average. When the 7 week camping season ended, I was unhappy with my performance. I knew I could do better, and I owed it to Hidden Hollow to be the best I could be--for the kids.
Camp Howard Outdoor School is located in the Douglas fir forest of Corbett, Oregon. It is a program that offers a week of outdoor education to sixth grade classes. While the sixth graders engage in a week of hands on learning, the program is offered to high school students as well. We have the opportunity to go out to these woodland campsites and teach the lessons. While not everyone is a fan of living in cabins of snoring twelve year-olds, and trying to guide them through the forest during torrential rain pours, I love it. I love the program so much so I have returned five times. I complete all potential missed work ahead of time, then take one week off school each semester in order to help ...
Because it was my last year at camp, I was feeling sad and overwhelmed. I also had a lot of emotions about an instance of violent communication with a counselor, which combined into me crying. Greta was extremely helpful by empathizing with me both verbally and nonverbally during a time when I felt vulnerable, confused and emotional. Due to this experience and the impact it had on me, I am excited to see the difference I can make at camp by utilizing the tools of
On Friday October 10, 2014 I visited MacAfee Elementary school. The Guide counselor Bonnie Kudwitt, who takes place of the principle when he’s not in the building; she took me and other classmate a trip to show us the whole school. The school was very small it held 400 students from PR-K through fourth grade; from inside it’s like a U shape with a tale. One side it had the third and fourth grade and the other side had PR-K, first and second and the tale it was the gym and the cafeteria. At 8:50 we waited outside the school with Mrs. Bonnie to great the students and get them in the building. I really like what Mrs. Bonnie does every morning she has smile and her face and she know most of the student’s name.
In the novel Setting the Table, by Danny Meyer, a story of man who joins the restaurant business is told. The events included show the movement between finding the correct job and the transformation of the industry with an initially negative perception. We see the effects of personal issues and Danny’s own ideologies and how they impact restaurants and their view on hospitality. This would be a change that would alter business methodologies and provide further success in his workplace. Overall, Danny Meyer uses Setting the Table to demonstrate the art of hospitality and the requirements needed to become successful within the restaurant industry.
Our job is to train the wait staff to help improve profits by encouraging customers to purchase the following items: cocktails
My favorite memory from working at this camp was when a mom of a little girl named Izzy came up to me, hugged me, and told me that Izzy, who has incredible social anxiety, carried on a 5 minute conversation with a stranger about musical theater; I felt like I had accomplished what i set out to do: give the campers the tools they need to become more self-confident in a daily setting. Volunteering at this camp has allowed me to realize how much I love working and helping children learn and grow. Ever since my first year as a counselor, Izzy has come back to this camp because she looks forward to continue to increase her self-confidence. In addition to teaching at the Shining Stars camps, I have learned so much from all of the campers. My favorite lesson I have learned is from a seven year old girl named Kaylin who taught me how important it is to see the world through different “glasses” and take everyday slowly because it only happens once. These campers are wise beyond their years in many
A requirement of a few of the education classes offered at the University of North Georgia is to complete 20 hours of “field experience.” In the past, I have fulfilled these requirements in an actual school doing one-on-one “mentoring” with students. For this class, I decided to volunteer at a summer day camp for a few days. I was surprised to see how many connections to education I was able to make throughout the course of that experience.
As a teen staff, I live in one of the tipis for my time at camp with nine to twelve girl campers. The campers in my tipi, I have full responsibility for. The system of having tipis is designed to create the idea of a family in each one. For my time at camp, my co-staff and I help the girls in our tipi to bond, make friendships, and make sure that they are getting the full camp experience. We are in charge of sleeping in the tipi every night, making sure the girls are getting along, and to treat every girl like a sister. I am there for the campers as a role model and a person they look up to with utmost admiration. When I was a camper at Camp Winnarainbow, I remember thinking the counselors were the most amazing people I had ever met. They were so fun, weird and silly that I wanted to be exactly like them when I grew up. Now as a teen staff at Camp Winnarainbow, I strive to be the same camp counselor as I saw the other counselors to be when I was a
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
Employees should have proper training and knowledge on how the service will deliver in the store. Coffee bean and tea leaf have this called EEEC which stands for Engaged, Excite, Explain and Close, this is how the employees should communicate with their guest. All of these should be done during the period of transaction with the customers. The company implements this so that the employees have a easy and constant connection with their guests.