Conflict Avoidance Paper

Conflict Avoidance

Synopsis

To understand the importance of addressing conflict, it is important to understand the definition of conflict and what impacts, both positive and negative, it can have on the organization. Conflict begins when one party believes the actions or lack of actions is having or will have a negative impact on the actions or outcomes of another party or the organization (Robbins & Judge, 2015). Conflict can have a positive impact, as it may offer the opportunity for the two parties to discuss their concerns and work out a viable solution that can be mutually beneficial. This is considered functional conflict. Dysfunctional conflict is when the disagreements or conflicts hurt production or performance (Robbins & Judge, 2015). The example that I have analyzed is relating to Advia Credit Union and the performance of a previous member of the senior management team, in the lending area. This individual was previously a member of the lending team and was a

In this example, he performed well and was able to move up in the organization by being agreeable and not causing conflict. As a result, it was not recognized the John would not address concerns or lead the credit union in the strategic direction that was needed. John was not successful in his position due to his lack of ability to communicate with his peers and the other managers within the credit union. The new lending platform had many great advantages over the previous lending system, but the lack of follow through and vendor management lead Advia to additional programming expenses and a delayed deployment. John also lost a lot of credibility of his own ability to lead the credit union and address concerns as they arise. As with any new change, conflict may be present. John had the opportunity to address these concerns early on, but was unsuccessful in identifying the appropriate way to do