Case Study: Leo Burnett

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Leo Burnett, an advertising agency, partners up with Ontann Beauty Care (OBC) to create a new line of beauty products called Forever Young. The line had 2 different teams, one for Asia and one for North America. The Asia team produced for the market in Taiwan, while the team from North America produced for the markets in London and Canada. The team from Taiwan reported success with their campaign while the North America team had difficulties throughout the stages of the launch process. The poor performance in the Canadian market was due to the ineffective project management and coordination between the two teams from Leo Burnett. There was also a lack of a communication protocol between the team from Canada and the team from …show more content…

Because Leo Burnett wanted to keep a good relationship with OBC, they decided to centralize all the decision making to the UK team, which was allowed to make all the final decisions in the whole process for the campaign. The global team was in charge of design and communication brands, which they then send to their satellite teams. The Taiwanese team was able to succeed due to the fact they were able to adapt their advertising for their market. On the other hand, the London team designed everything and only allowed the Canada team to make below the line materials. This made it very tough for the Canada to pitch in any ideas about what they wanted to promote for their campaign for their own …show more content…

The problem with this was that the new teams had a limited amount of time and the strengths on the two teams differed. The team in Canada knew about consumer preferences in their market, while the team in London knew more about the product itself, and not much about how the market was faring.
During the rebuilding process, a number of the staff from Leo Burnett and OBC decided to step down from their position which caused for even more disconnect between the two companies. The fact that the campaign was not going as well as originally planned only made matter worse. The staff also left at the worst possible time, as in order to be able to recover the campaign in Canada, a lot of teamwork and coordination was needed. With the key staff members missing, it was hard for team members to communicate with each other and work well together without any true

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