Case Study Ikea

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IKEA’s Global Sourcing Challenge: Indian Rugs and Child Labor (A) IKEA is a Swedish furniture retailer that sells good-quality and affordable furniture to the consumers of the mass-market. Its procurement policy is to establish long-term relationship with suppliers. IKEA expands globally. Marrianne Barner is the new business area manager for carpets at IKEA. IKEA just signed a contract with the Rangan Exports which is an Indian carpet supplier forbidding the use of child labor. The vision of IKEA is “To create a beter life for the majority of people which is the basis of its strategic orientation.” The mission statement of IKEA is “To offer a wider range of home furnishing items of good design and function at prices so low that the majority of …show more content…

Loyalty - Child labor and IKEA were never attached to each other - Follow and do what contract said and if not let them go - Pressures will be more on the Rugmark employees - Stakeholders will receive negative messages - Reoccurrence might be a chance Choice of Action: 1. Terminate Rangan Exports and take responsibility 2. Find new suppliers that will support and align with IKEA’s values 3. Take legal actions 4. Work with IKEA CSR department 5. Monitor all of other suppliers 6. Work together with the Rugmark foundation DECISION: ACCEPT THE INTERVIEW – My reasons are to go public on the issue, explain the situation because our customers have the rights to know and understand then explain what our course of action will be and by doing so it will minimize impact. If Barner won’t accept the invitation to appear on TV this trap will catch us and he will blackmail us and we do not want this TV channel to do so. The best way to learn is from our mistake so we should take advantage of this by being proactive and prepare to face

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