This essay highlights key communication issues of two colleagues communicating between New Zealand and Bangladesh. The issues stem from the transactional model of communication as seen in the textbook Communicating as Professionals (Archee, Gurney & Mohan, 2013, p.g.17 ). This essay will address in further depth the intercultural communication problems that arise when two people are not familiar with each others cultural norms and values. The chosen medium of email will also be discussed in regard to its missing elements of communication and the carelessness of writing that comes with its ease and speed of use. We will come to understand the flaws of the situation at hand and with the use of research, recommend strategies to combat the issues.
To begin, we must first define communication, its context and its importance in the business environment. Communication can be defined as many things. Archee et al (2013) gives communication in 4 types; the transmission of messages, the social interaction through messages, the reciprocal creation of meaning in a context and the sharing of meaning through information, feelings and ideas. Com=munication can be displayed in many forms such as written, verbally or non-verbally. This essay will focus on the downfalls of written. In the transactional model shared by Price (as cited in Archee et al, 2013), communication is seen as parties responding to a phenomenon or the envnironment while also bringing in their own set of interpretations. Comparatively, the transmission model of communication sees communication as the flow of information between the sender and receiver.The transactional model is important as it takes into account many factors that impact the interpretation of a meaningful messa...
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...h is to put effort into understanding the cultural values and norms of the other peson. This minimises the social context gap between the two and starts bridging the differences in culture. Once this is done, meaning can be shared more effectively. Lastly, the channel of communication hinders the transmission and interpretation of the message due to carelessness of construction, lack of cues and delay of feedback. Written communication lacks richness compared to other forms and relies entirely on the receivers interpretation without the help of any other cues. This causes the meaning of a message to get lost and ambiguities to take longer to resolve. A suggestion for Rachel and Anwar is to correspond through a medium involving visual cues and/or vocal cues. This allows for enhancement of the message and will lead to easier and better perception from the receiver.
Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin. Business Communication: Process and Product, Sixth Canadian Edition. Ed. Anne Williams. Sixth Canadian Edition. Toronto: Nelson Education, 2011. EBook. 11 April 2014.
Recent advancements in technology have changed society dramatically. Particularly, technology has improved communication throughout the world. The first form of communication other than speaking and letters ...
Communication is the sending and receiving of information. It is the “interactive exchange of information, ideas, feelings, needs, and desires” (Heward, 2009, p.297). The act of communication allows us to understand relationships between people, things, and actions. Types of communication include spontaneous requests, spontaneous comments, responsive requests, responsive comments, and imitation (Bondy & Frost, 2002). Receptive communication occurs when incoming information is interpreted, while expressive communication occurs when an individual conveys information (Heward, 2009). Communication requires a sender and a receiver of information. Thus, as humans, communication allows us to relate to our peers. We can express o...
In its most basic form, communicating involves a sender who takes his or her thoughts and encodes them into verbal and non-verbal messages that are sent to a receiver. The receiver than decodes the messages and attempts to understand what the sender meant to communication. The communication is completed when the receiver transmits verbal and nonverbal feed back to indicate his or her reception and understanding of the message. This process takes place within a context; also know as rhetorical situation, which includes all that affects the communication process such as the sender-receiver’s culture, the sender-receiver‘s relationship, the circumstances surrounding the sender-receiver’s interaction, and the physical environment of the interaction.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
The Communication Accommodation Theory developed by Giles while broad and complex is undeniably important to the field of Communication Studies. The broad focus of CAT can be perceived as a drawback, but could also be viewed as a merit by allowing researchers to apply CAT principles in almost any situation dealing with communication between representatives of differing cultural backgrounds. By using CAT, Communication Researchers can objectively make observations of the communication strategies, as well as the motivations for those strategies on both small and large scales. By understanding such information, individuals and organizations alike could potentially make great strides in the improvement of relations with other cultural counterparts. In a sense, the Communication Accommodation Theory is significant because it can be applied to any cultural interaction, can help disseminate the causes of intercultural incongruity, and potentially help prevent future misunderstanding.
Communication is an integral part of working in the business environment. Individuals communicate various pieces of information to internal and external business stakeholders.The design of an organization should provide for communication in four in distinct directions: downward, upward, horizontal, and diagonal. But we have only discuss about downward communication and upward communication, where downward communication is more prevalent than upward communication in organization. Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward direction. Downward communication is more prevalent because in this type of communication, we have to give orders and instructions to our sub-ordinates. So we have to explain each and every step that is going to help in work. But in upward communication they sub-ordinates do not have to give instructions their head.
Although we are now entering globalisation era, there are many hindrances especially multiculturalism and communication between countries. This paper analyses on the differences and similarities between Indonesia and US from different aspects like language, paralinguistic, non-verbal communication, cultural dimensions and communication styles; that emerge from contextual factors like politic, economic, social and culture; as well as the system that they use and their effectiveness. Recommendation will be made based on the analysis to define a strategy towards an effective cross-cultural communication process.
Everything we do in our life involves communication because it is a way for a sender to send message to the receiver by verbal and non-verbal communication. However, in some parts of the world messages that are delivered sometimes are not received in a way it is supposed to. A way to solve this is by using competent communicator and intercultural communication because it makes it easier for people from other cultures to communicate in general. On the other hand, there are also some problems faced because different cultures have different ways to express their way of communication. By understanding these types of communication and by defining them may solve this dilemma. In addition to that, there are also types of communication to consider that are commonly used, which is Proxemics, Gestures and body language.
Durant, A. & Shepherd, I. (2009).Cultural and communication in intercultural communication.Retrieved November 5, 2013 fromEbscohost online.http://web.ebscohost.com.libproxy.troy.edu/ehost/pdfviewer/pdfviewer?sid=156ad285-9697-4852-955e-40fe40b75b83%40sessionmgr110&vid=6&hid=118
As we use communication in our day-to-day living, there should be an assurance that the sender and the receiver should be able to communicate properly or else communication is not effective after all. The sender should be able to deliver the message as clear and concise as possible so that the receiver will understand and grasp the message well. On the other hand, the receiver should be wise enough and process the message well so as to avoid misunderstanding. However, we could not avoid that there are certain barriers when it comes to communication- different values, beliefs and personality, bad grammar and wrong word choice are few of the factors that complicate communication. Consequently, there is a way to avoid complications in communication. It is advisable to have communication face-to-face. In this certain manner...
The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Language has always been perceived as a link between people but it can also constitute a barrier. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between . Furthermore, communication between cultures which do not share the same language is considerably more difficult . Each culture, has its distinct syntax, expressions and structure which causes confusion in intercultural communication. For example , in Asian countries the word “no” is rarely used, so that “yea” can mean “no” or “perhaps”. Therefore, an American traveling to Japan might be considered impolite if he ignores this rule. Furthermore, individuals who are not comfortable with a certain language may not be taken seriously. Such is the case in the classroom, where a student who has a perfect knowledge of the subject in question may have difficulty expressing his idea due to his inability to write properly and therefore he would not receive the grade he truly deserves. Similarly intercultural communication is dominant in the workplace. In the past, many companies and organizations could operate entirely within their country of origin and conduct their activities exclusively in their own native language. But now, due...
In a business, communication not only takes place between the business and their buying customers, but also with their suppliers, within themselves and all of the stakeholders involved in the business. This includes all of the internal and external customers.
Interpersonal Communication in an Intercultural Setting Cultural growth in the twenty-first century has heightened the emphasis on interpersonal communication in an intercultural setting. As our world grows, expands and becomes increasingly more interconnected by various technological advances, the need for effective interpersonal communication among differing cultures has become quite clear. Due to the advancement of technology in today's world, a world in which some businesspeople are involved in transactions with other businesspeople in faraway countries, the call for knowledge of intercultural communication within this setting has become a reality. Interpersonal communication is a form of communication that involves a small number of people who can interact exclusively with one another and who therefore have the ability to both adapt their messages specifically for those others and to obtain immediate interpretations from them (Lustig et al, 1993). Although interpersonal communication is usually thought of as being perf!