Assignment 282: Database Scenarios

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Richard Curtis IT/282 December 14, 2014 Anita Tierney Scenario 1 [As a support technician for a small company, your job is to support the company’s employees and personal computers (PCs). Ben, a coworker, approaches you with a problem. For some reason, the Microsoft® Windows® 7 operating system is not booting correctly on his computer. Ben is worried because he has many important data files in several locations on the hard drive, but he does not know which files are located in which folders. Ben is also worried about losing his saved e-mail addresses, individual e-mails, and favorite links in the Microsoft® Internet Explorer® browser. You attempt every method you know to recover the information on Ben’s computer, but nothing works. …show more content…

Shut down your computer 2. Turn your computer back on, and hit the “F8” key. This will restart your computer in ‘Safe Mode’. 3. Now click the “ENTER” key on your keyboard, on your computer is operating in ‘Safe Mode’. At this point, I would attempt to recover all of the information from the system, and place it on an external media mass storage device, like a flash drive, or external hard drive. If the system is damaged to the point that it would not start up, or boot, I would remove the hard drive from the computer, and install it on a separate computer as the secondary hard drive. Doing this means that the hard drive does not need to start up, but will only work if the filing system on the hard drive is intact, thus allowing the information to be removed. To disconnect, and reconnect the hard drive: 1. Turn the power off. 2. Open the case to your computer. NOTE: Before putting your hands inside your computer, make sure that you are grounded. You can do this by buying an ‘Anti-Static’ wrist band that connects to your computer from the

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