7 Day Sla Research Paper

334 Words1 Page

7 Day SLA: Over the past couple of months there have been several email reminders about CET managing to a ticket SLA of less than 7 days open, and we have indeed seen improvements in this area, but as always there is still room for improvement. Please keep working toward this 7 day SLA, whenever possible, and as always make sure you have a recent comment in any ticket older than 7 days with why it is still open and next steps. Skipped Tickets: Part of a trend we are seeing, when pulling reporting to monitor the SLAs, are tickets being skipped and no one picking them up to work for whatever reason. When that happens it is almost certain these tickets will show up on the open greater than 7 day report with no one assigned. We all know there

More about 7 Day Sla Research Paper

Open Document