Introduction:
New York City’s 311 Customer Service Center was announced by Ex-Mayor Bloomberg in 2002 which would allow New Yorkers to dial one number for non-emergency and any city-wide service requests. [1] Accenture worked closely with Department of Information Technology and Telecommunication (DoITT) and the Mayor’s Office of Operations to set up the 311 hotline. New York is USA’s most populated city and has more than 350,000 city employees, 120 agencies, offices and organizations offer nearly 4,000 different services to 8.3 million residents. Mitchell Moss, Director of the Taub Urban Research Center at New York University says, “For the first time, we now have a real handle on what troubles New Yorkers. And New Yorkers have a place they can communicate without having an intermediary…It’s amazing how fast it’s become part of the city’s culture. [1]
311 has received 1,610,479 calls between Jan 01, 2013 to Dec 31, 2013. The most complaints during this period were related to heating/hot water problems approximately 200,000 (> 12%). Figure 1 presents the top 10 complaints received during this period. In this paper, I have focused on the Heating Problems in an apartment / building more so when the Building Owner / Manager does not pay heed to the complaint and 311 is called.
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Building Owners have to provide heat to the tenants as follows: [2]
• Between the hours of 6:00 AM and 10:00 PM, if the outside temperature falls below 55 degrees, the inside temperature is required to be at least 68 degrees Fahrenheit; and,
• Between the hours of 10:00 PM and 6:00 AM, if the temperature outside falls below 40 degrees, the inside temperature is required to be at least 55 degrees
At 2215 hrs, on November 28, 1942, Fire Alarm Headquarters from Box 1514, situated at Stuart and Carver streets, received an alarm. When the responding apparatus arrived they found a small car fire at the corner of Stuart Street and Broadway. After the fire was extinguished the firefighters were about to return to quarters when their attention was called to smoke emanating from the Cocoanut Grove Nightclub a few doors away. Upon their arrival at the entrance of the Broadway lounge on Broadway they encountered numerous people leaving the premises admidst the cries of “fire”. The chief in charge immediately ordered that a third alarm be sounded from Alarm Box 1521 which the alarm was received by fire alarm headquarters at 2223 hrs. A civilian sent an alarm that was received at 2220 by fire alarm headquarters. As soon as the chief in charge realized that the immediate problem was one of rescue he ordered that a fourth alarm (received at 2224) and a fifth alarm (received at 1102) be sent. The apparatus responding was comprised of 25 engine companies, 5 ladder companies, 1 water tower company, 1 rescue company and various other apparatus. 18 hose steams for cooling purposes and three ladders were utilized (located at Piedmont, Broadway, and Shawmut for venting operations).
2. I then decided on the range of results and temperatures I was to investigate. I decided to observe 20º, 30º, 40º, 50º, 60º, 70º and 80º.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
of about -9° C (about 16° F) and an average July temperature of about 22° C
Work hours will be established between theitnern and the division/department manager, and will be between the core hours of 8:00 a.m. and 5 p.m.
Adverse weather conditions are often unpredictable and unavoidable. There is no accurate way of predicting when the project will need to pause its activities due to an unworkable environment caused by weather circumstances, and this has been a problem for contractors. In this scenario, projects may experience delays and budget modifications. Considering that weather can be unpredictable, it is difficult to calculate the effects or
Temperature: Oral temperature 101 degrees or greater; axillary (armpit) temperature 100 degrees or greater; accompanied by behavior changes or other signs or symptoms of illness- until medical evaluation indicates inclusion in the facility. Oral temperature shall not be taken on children younger than 4 years (or younger than 3 years if a digital thermometer is used). Rectal temperature shall be taken only by persons with specific health training.
Developing learning activities for the Maersk Customer Service – CARE Business Partner is necessary to properly prepare the candidate for the position. The activities will have to be geared towards candidates who have experience and are able to interact well with people. Using simulated learning activities such as role plays, conflict resolution games and listening test in the training program for the position offered by Maersk would be effective ways to train and develop employees. Roles plays should be centered around real-life situations and be as realistic as possible. Conflict resolution can be integrated as part of a game of group activity that improves interaction between the employees and their customers. Finally, practicing listen
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
laws also enforce the club must “have 66 square miles of unobstructed floor space in the main room”
I used google conversion to convert Celsius back to Fahrenheit for you guys: 68 degrees, 75.2 degrees, and 82.4 degrees were the
(a) speed of rain (b) temperature (c) rain volume (d) temperate gauge (e) wind direction
Equations (2.13), (2.14) and (2.15) represent the averaged temperature variable, averaged in x-direction, y-direction and cell averaged respectively.
4. Any building line to be atleast 3 m away from the boundary of recreational open space.
Then the ITS test is performed on the sample at 77°F (25°C) at a loading rate of 2in/min.