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Conflict resolution workplace case study
Effect and value of conflict in a work place
Effect and value of conflict in a work place
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Conflict is inevitable in everyday social, organisational and professional life. Conflict management styles of managers can influence the quality of care delivered to patients in healthcare systems. Conflict may occur between two individuals, in small groups and work teams, or between groups (De Dreu & Van De Vilert 1997) such as physician-nurse, nurse-patient, nurse-nurse and nurse-other personnel. Because managers deal with internal and external conflicts on a regular basis, they must understand the importance of and become skilled in, conflict management. Managers are responding for managing conflict created by changes external to the organisation and for managing intra-organisational interpersonal conflict. In so doing, they control or …show more content…
Factors contributing to personal differences can include cultural background, education, experience, and training. In the dialysis setting, a conflict could arise between an experienced patient care technician and a nurse new to the unit who has more formal education but less dialysis experience. Structural design conflicts can be the product of set rules, performance criteria, or resource allocation (Hunsaker & Alessandra, 2008). When new policies and procedures are introduced, conflict can arise if a staff member does not agree with the new policy or procedure and would prefer to continue following the outdated policy. Conflict may also arise when there is a shortage of resources or staff. Communication-related conflict can stem from misunderstandings, lack of communication, or poor listening (Hunsaker & Alessandra, 2008). For example, conflict could arise in the dialysis unit when a patient misunderstands the nurse’s instructions, or the nurse manager forgets to communicate a policy change to employees before it becomes effective. These conflicts can often be resolved with better communication between the parties …show more content…
Constructive and creative conflict management is a real challenge and a goal for any professional who is genuinely interested in assisting others and the organisation as a whole, in changing unfavourable conflict situations into positive, cooperative and relatively peaceful directions. Effective conflict management promotes motivation, enhances morale and promotes individual and organisational growth (Rahim 1986).
The key to successful conflict management is for each side to first stop trying to “make each other wrong,” and then to find solutions that approximate each side’s goals (Wilson 2004, 2). Training managers and supervisors in how best to manage work place conflict provides them with the necessary knowledge and skills that will enable them to implement practicable options and alternative strategies, Although conflict resolution has been a focus in human resource management in general for many years, “programs are relatively new to the health care system” (Porter-O’Grade 2004, 285). Nonetheless, initial research efforts indicate that conflict-management training can increase organization effectiveness and efficiency by reducing job-related
Nurses are always exposed to situations or often interact with others where their values or belief might contradict with others. Conflict can often lead to distress and increases stress in the workplace environment, however if handled appropriately it can promote growth and understanding amongst the staff.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
I have developed knowledge about conflict management theory, especially the importance of trying to achieve a win-win situation between the two different leadership styles, to be precise, autocratic and democratic. It was not an easy task to manage a conflict situation as a learner, but acquiring this new knowledge and experience has helped me to build my confidence and identify not only my strengths, but also weaknesses, which I am going to work on in the future as a newly qualified nurse.
Besides assertive communication, the nurse should take a collaborative approach to conflict management. Both strategies empower individuals to work together and accomplish goals successfully (Cherry & Jacob, 2011). Considering the healthcare community is composed of such a large and diverse population, a nurse must realize that conflicts will arise, but more importantly the nurse must effectively manage those conflicts. Having an understanding of the differences which exists between varied cultures, generations, and disciplines will guide the nurse in resolving conflicts. This foundation allows the nurse to better understand how people perceive and respond to others and the environment during a time which resolution is needed. Establishing trust with ones colleagues is another step toward resolving conflicts. Team members are much more likely to be open and motivated to come to a resolution when they trus...
Conflict has been an issue for man since the dawn of civilization. In today’s fast paced world conflict, especially in the workplace, is a frequent occurrence. When that workplace is a health care environment where lives are at stake, emotions run high and collaboration with many different disciplines is required conflict often becomes a prevalent part of everyday life. Conflicts in the workplace can lead to reduced morale, lowered productivity resulting in decreased patient care and can cause large scale confrontations (Whitworth 2008). In the field of nursing whether a conflict is with a peer, supervisor, physician, or a patient and their family, conflict management is a necessary skill.
Conflict management is an area of concern for managers and nursing leaders alike for establishing a safe, effective, and team oriented work environment. It is important that nursing leaders possess a range of skills that will unite, encourage, and direct their employees to attain and maintain the goals and visions of an organization. Conflicts happen often in the workplace and generally involve disagreements between people with opposing views or conflicting personalities (Lamberton & Minor, 2014, p. 262). They also happen defining issues, with conflicting thoughts of an individual, and from the work place itself. These topics of conflict will be explored more in depth and how it relates to my personal and professional success.
Conflict comprises substantive, procedural, and psychological dimensions that participants in conflict respond to on the basis of their perceptions of a particular situation. This perception that filled with thoughts and emotions that guide the individual to a solution. Therefore, understanding the type of conflict and the way he or she responds to conflict is important in identifying effective strategies to manage conflict in the healthcare environment. Conflict management styles are used depend on the situation and parties. The nurse leader need to be purposeful and thoughtful when engaging in conflict resolution as the quality of communication and teamwork among healthcare providers has been directly linked to the safety of patient care. A nurse leader can strategically enhance patient safety through effective conflict management. The first strategy is engage in dialogue, where the nurse leader and nurse engage in dialogue that address conflict and conflict management behavior as a first step in creating a healthy work environment. The lack of communication and avoidance of the conflict prevents the root of the problem from being properly addressed and resolved, thus the conflict situation remains. Non punitive debriefing with staff about the management of a conflict issue provides reflective learning and removes frustration, which can lead to trust, openness, and effective conflict resolution in the future. Therefore, I will use this strategy to resolve the co-worker conflict in my workplace. The next strategy is engage in coaching, in which the nurse leader will minimize the conflict by educating nurses to learn how to effectively resolve conflict themselves. The third strategy is identify potential conflicts. Conflicts are normal and are usually predictable. Procedures and processes to identify potential common conflicts will be developed to
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
...he who, what, where, why and when methodologies of conducting reprimands, redirects and reinforcement of motivation. Chapter 7 showed me how to manage any type of conflict within the workplace regardless of the situation in an expedient, safe, and effective manner. I also enjoyed learning more about conflict management, strategies used in handling conflicts, and the relationship between each level of conflicts and organizational outcomes.
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.
Conflict avoidance is a technique used to deal with conflict. Avoiding conflict is mainly used to disregard the direct issue at hand. Avoiding conflict can be used to temporarily get rid of an issue or it can be used to permanently remove the issue. Avoiding conflict within the workplace most often results in relationship division. Workplace conflict is inevitable, meaning wherever and whenever there is a group working to accomplish similar goals as a whole, conflict will be present. Workplace conflict exists due to various factors. (Graham 2014) The most common seen factors influencing workplace conflict include role understanding, meaning who is responsible for what task, how tasks are to be accomplished, personality difference and poor
that may result in a struggle for power or position. Conflict management, therefore, can be
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
“Conflict”! What does it mean? Stephen Robbins, author of Organizational Behavior, defines conflict as, "A process that begins when one party perceives that another party has negatively affected or is about to negatively affect something the first party cares about." In the workplace it may manifest in a number of ways. Examples can include things that happen; when, your ideas or thoughts are not broadly accepted. Your opinion is opposed or downplayed. When you are due for a promotion and someone else gets it. When someone you have a crush on; is romancing someone else etc. Conflicts need not be always bad. They can also be used as a tool for healthy competition, which can encourage an individual to put his best foot forward and cover the extra ground. It all depends on how the management uses this tool.