Conflict Management Styles Of Managers Essay

Conflict Management Styles Of Managers Essay

Length: 1120 words (3.2 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Conflict is inevitable in everyday social, organisational and professional life. Conflict management styles of managers can influence the quality of care delivered to patients in healthcare systems. Conflict may occur between two individuals, in small groups and work teams, or between groups (De Dreu & Van De Vilert 1997) such as physician-nurse, nurse-patient, nurse-nurse and nurse-other personnel. Because managers deal with internal and external conflicts on a regular basis, they must understand the importance of and become skilled in, conflict management. Managers are responding for managing conflict created by changes external to the organisation and for managing intra-organisational interpersonal conflict. In so doing, they control or influence the total climate of the organization (Zaid Al-Hamdan, Raghda Shukri and Denis Anthony).
Data indicate that managers spend approximately 30% to 40% of their workday dealing with some form of conflict (Thomas 2002). Conflicts can result from organizational changes, miscommunications, scarcity of resources, prejudices, and values incongruence (Wilson 2004). Nonetheless, not all conflicts are destructive. Some lead to a sharpening of critical issues and the creation of new systems and institutions that can be beneficial to an organization. In some instances, conflict leads to much needed change. Thus, the challenge is not to try to eliminate conflict but to productively manage disagreements in an effort to increase effectiveness and efficiency.
Conflict management and resolution knowledge, skills, and abilities have become essential management tools for supervisors and managers because unmanaged conflict causes negative, unintended consequences, and it creates physical, psychological, and...


... middle of paper ...


...ive conflict management promotes motivation, enhances morale and promotes individual and organisational growth (Rahim 1986).
The key to successful conflict management is for each side to first stop trying to “make each other wrong,” and then to find solutions that approximate each side’s goals (Wilson 2004, 2). Training managers and supervisors in how best to manage work place conflict provides them with the necessary knowledge and skills that will enable them to implement practicable options and alternative strategies, Although conflict resolution has been a focus in human resource management in general for many years, “programs are relatively new to the health care system” (Porter-O’Grade 2004, 285). Nonetheless, initial research efforts indicate that conflict-management training can increase organization effectiveness and efficiency by reducing job-related stress.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Influence Of Management Styles On Conflict Resolution Effectiveness

- Akintayo (2012) reports research findings on examining the influence of management styles on the conflict in the article “Influence of Management Styles on Conflict Resolution Effectiveness in Work Organization in South-Western Nigeria”. The research problem of this study is the relationship between management styles and conflict resolution effectiveness in work organizations in South-Western Nigeria. The purpose of the study was to ascertain the relative impact of management style on conflict resolution effectiveness towards ensuring a sustainable industrial peace and harmony in Nigeria....   [tags: Management, Scientific method, Conflict]

Better Essays
1454 words (4.2 pages)

Conflict Management Styles With Strategic Goals Essay

- Conflict exists in every organization and it is evitable, but what anyone would like to have come out of it is a healthy exchange of ideas and creativity. For this assignment, I’ve reviewed “Conflict Competence in the Workplace” written by Craig E. Runde, 2014, Employement Relations Today, pages 25-31, he discusses a plethora of critical key points that well explain conflict, the importance of developing competent authoritative figures, the positive and negative benefits of effective managing, and the different skills needed to become competent and getting the best aspects out of conflict, instead of getting all negative effects....   [tags: Management, Conflict, Conflict management, Skill]

Better Essays
1033 words (3 pages)

Essay on Conflict Between Conflict And Conflict Management

- Conflict is the difference between people whom due to some conflict or opposition status and perceived inconsistency. Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Thomas and Kilmann (2002) indicate that conflict management is to enhance learning and group outcomes, including innovation, creativity, effectiveness or performance in organizational setting. Interaction point of view does not mean that all conflicts are good. Some conflict support target groups; and to improve work performance groups, they are functioning constructive conflict....   [tags: Management, Conflict, Conflict management]

Better Essays
803 words (2.3 pages)

Essay about Personal Management Philosophy And Styles

- I have been working throughout ever since procuring my undergraduate degree in business from Albany State University. I have been paying close attention to my managers and their individual management styles. Throughout have learned incipient management techniques from different leaders and hence have established my personal management philosophies. Further, through participating in various job roles has enabled me to learn different administration styles hence contributing primarily to shaping my beliefs and practices....   [tags: Management, Leadership, Management styles]

Better Essays
1125 words (3.2 pages)

Application of Conflict Management Styles to My Own Work Experience Essay

- Application of Conflict Management Styles to My Own Work Experience It happened that I have had an opportunity to work at four different branches since I joined the bank about four years ago. Every time I came to a new branch I faced a new group of people with their formal and informal leaders, traditions, rules and conflicts. To me as a new person, every time in every group, it was very interesting to observe what was happening because I was a guy from the outside, unbiased by existing setups....   [tags: Business Management ]

Better Essays
1830 words (5.2 pages)

Essay about The Option 2 Management Style And Conflict Resolution

- Option 2-Management Style and Conflict Resolution Conflict is an inevitable part of life that occurs when people have incompatible interests, experiences, feelings, or ideals (Meier, 2011). How people respond to conflict can either benefit or harm the direction of the disagreement. Having a better understanding on how to respond to conflict, especially in work environments, can greatly reduce work stress and quarrels from escalating. Through strategies and processes to manage conflict, members of management can uncover the best possible resolution of a conflict situation to preserve relationships and improve communication and trust....   [tags: Management, Conflict, Conflict resolution]

Better Essays
1346 words (3.8 pages)

The Different Styles Of Management Essay

- This easy will discus different styles of management with explanation to there key features. Along with examples of organisations and how styles of management are applied as well as the factors which influence the styles. It will discus theory’s like Mintzbergs five functions and theory x along with comparing autocratic and democratic styles of management. Management is about bringing organisations or workers together to achieve the aims and objectives of the business. Management must do this using its existing resources in an efficient and effect way to benefit the goals....   [tags: Management, ManaGeR, Control, Organization]

Better Essays
1078 words (3.1 pages)

The Importance Of Conflict Management / Resolution Skills For My Self Improvement From The Nurse Manager Skills Inventory

- I have chosen to enhance conflict management/resolution skills for my self-improvement from the Nurse Manager Skills Inventory. Nurses often work in a fast-paced and stressful environment. That may explain why conflicts are frequent occurrences in heath care settings. The contextual factors, including under-staffing, poor skill mix, culture, leadership, unrealistic demands from managers, shouldn’t be ignored. Nursing is considered to be a caring profession, however, unknown to the public, there are alarming rates of incivilities happening behind the scene....   [tags: Leadership, Management, Conflict, Nursing]

Better Essays
1193 words (3.4 pages)

Essay on The Role Of Leadership And Conflict Management

- So everyone knows, that in order for a business to be successful it must be under the right management and have a core group of workers who are dedicated. Leadership and conflict management are very important parts of business and it has a very close relationship with communication. There are many different types of leadership and types of power. Most would say they already know all about leadership and power; however, they are very wrong. Leadership is all about collaborating, and it is necessary to produce mutual influence and common purpose for the development of change....   [tags: Leadership, Management]

Better Essays
1034 words (3 pages)

Call Representatives' Preferred Conflict-Handling Styles Affect Customer Satisfaction

- Call Representatives' Preferred Conflict-Handling Styles Affect Customer Satisfaction CASE STUDY AT A GLANCE STUDY OVERVIEW: Study focuses on one call center in the Pacific Northwest, one of 10 inbound U.S. call centers operated by a major telecommunications provider. The company agreed to participate in a study undertaken as part of a doctoral dissertation to investigate the relationship between customer satisfaction and preferred conflict-handling styles. CHALLENGE: Call center managers face many challenges, two of which are addressed by this study: meeting customer satisfaction targets and getting the most from training programs for call center reps....   [tags: Management Conflict Resolution Business Customer S]

Free Essays
1959 words (5.6 pages)