Case Study Of B & M Home Store

B&M Home Store is a variety retail outlet located in UK and with operations in Germany. The store hires more than 20,000 employees and has approximately 500 stores around the UK. The B&M success is attributed to effective operations management factors and models that have been demonstrated throughout the years. Lewis and Arnold (2012) notes that B&M’s quality and supply management continues to improve the brand’s standing as well as build loyal customers. Consequent increase of sale has led to the store opening 47 stores in a period of 6 months in 2015 (Armstrong 2015).

The B&M has been able to demonstrate quality control, reliability, adaptability, timeliness and organization, all of which are critical factor of successful operations management

2012, p. 313). It therefore, employs wholistic rationalle. The SSM approach allows users to arrange their thoughts and use them on the real world. According to Tomlinson and Kiss (2013), wholisitic thinking enables individuals to determine solutions in situations where there diverse presumptions, several stakeholders and different goals to be fulfilled. In the case of B&M, SSM can be used to evaluate the issues that the retailer might face if they decide to integrate equipment that allows their customers to purchase products online and have them delivered to their doors. This is because it illustrates the root definition of the issue being evaluated for correlation between the eal world. The SSM, developed by Peter Checkland, applies different but progressive stages meant to identify the problem, analyse possible solutions, and implementing those solutions. The first four stages: rich piture, root definition and conceptual model stages consist of the intial stages, which focus on identifying the situation that reqires a solution (Checkland & Scholes 1999). The last stages consisting of real-world model, practical intervention and progress of action complete the model by providing pragmatic solutions. The focus of this paper will be on root picture, root definition, conceptual model and

Some of them include online store creation andd routine management, logistical problems, legal issues – if sellling and delivering in foreign countries, payment channels, online visibility, trust issues, and traffic management. All these are online problems for online retailer beginners and they are linked to supply chain management. The rich picture is the first stage, and it allows the user to create a mental picture of the issues that may arise in an online venture. Ragsdell, West and Wilby (2012) note that the root pitcure stage is about the real world and finding information about the issue that are deemed to be challenging with solutions in sight. The root definition stage entails capturing the essence of the issue, which is at the core of the change or benefit that is sought after by implementers. The root definition contains the CATWOE, an abbreviation for Customers, Actors, The Tranformation, Weltanschauung, Owner and Environment. In the case of B&M this would involve assessing factors such as current and ptential customers, the company (its employess and asociates), products and services being offered, and use environmental friendly approaches. The conceptual model involves creating a diagram that illustrates the first two stages and action progres of action is the stage of implementation (Checkland & Scholes