I have had bad costumer service at Sephora a couple of times a few of years back. It was mostly the fact that they kind of just ignored me and didn’t offer me any help. I took their survey online I’m sure more than once and made sure to write about it. I didn’t return for a while for that reason. However, recently I went to the same Sephora and had amazing customer service where the girl went all over the store trying to find me this one shade of lipstick. She didn’t get annoyed or frustrated by the fact that we couldn’t find the one I wanted. She had a great attitude and I could sincerely tell that she really wanted to help me. It seems so silly that a certain shade of lipstick would matter that much but she really tried. Even after that I
I Daniella M. Genzale was caught shoplifting from Sephora in Roosevelt Field Mall. I put two items of makeup into my pocket book and walked out of the store passing all points of purchasing.When I left the store the security made us stop and ask us to give them what items were taken and don't pretend nothing was taken because he watched us. Then we walked back into the store with the security and they took us into the back room, once we were there he showed us the video of us taking the items and calculated how much was stolen all together. We were in the room for about an hour before the police officers came and hand cuffed us. At this point I was in tears crying, I was worried my mom was calling me and she was nervous. I still don't understand
I always passed by it on the freeway feeling curious as to what it was about. There was a big sign in front of the place that had huge red letters reading “Bass Pro Shop”, with a yellow background and a big fish. What stood out to me every time I saw it, was right under the store sign was an even bigger sign that read in huge letters “Outdoor World.” Every time I passed by, there was always a multitude of cars in the parking lot, which made me assume it was probably a cool place to go to visit, so one day I decided to go to the place and I remember getting out of my car and feeling mesmerized as to how big it was. I remember smelling food from the restaurant that was inside of it and seeing all types of commercial boats around the place. Bass Pro Shop to me looked like an enormous cabin.
The time I was lost at Walmart, I was six years old I was mad about something and that’s when I started wandering off somewhere until finally I turned around my mom was gone I looked all around couldn’t find her anywhere the feeling of me being by myself without know one being here with me to protect me or be here with me, I felt like I lost her forever and that I can’t find her anywhere because Walmart was like a huge store so it was gonna be tough to find her, after a while I started crying and calling her name “mom!”, at that moment one of the employees at the store helped me find my mom by operating on this entercom and called her name luckily I knew her name because if I didn’t how else will I suppose to find her, next they called her
Introduction A balance score board is mainly focus on gathering and reporting info to the company’s management system. Thus includes the company’s financial view, method of internal and external operations, learning and growth and the customer’s perspective. In this paper I am going to focus on this four areas to achieve the extreme accomplishment in our products. Financial Views Sally’s Beauty Supply is a company that have been in business for a while that has gone internationally, by not having a strategy and shortage of economic funding could lead to an unsuccessful industry.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
My company of choice for this report is Macy 's. 'The Magic of Macy 's ', as the company advertises it, has inspired me to shop there, take advantage of their incomparable discounts and great online shopping experience. Macy 's, Inc. is one of the largest department store chains in the United States of America. Macy 's manages stores under the Macy 's and Bloomingdale 's brands. I enjoy shopping at both of the company 's store brands, Macy 's and Bloomingdales. Bloomingdales provides a more personalized experience
Summarize 2-3 of the stellar rules for customer service based on which ones you think are most important.
The saying, “the customer is always right” isn’t always necessarily true. Most of the time, the sales associated is correct. However, it is still important to treat costumers with respect, even when they are wrong. Another important skill to have in order to survive retail is to remain patient with costumers. It can be frustrating when a customer messes up a display or leaves clothes on the dressing room floor. Dealing with grumpy customers can also be challenging. Nonetheless, a worker must remain calm and accept that the job entails sometimes dealing with difficult situations and
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
Everyone in life experiences failure. It can affect people positively or negatively and that all depends on how they react to the experience. If one lets their failure overcome their dreams, it will lead them in the wrong path. But if one views their failures as a motive to succeed and grow, then they are on their way to becoming successful. For me, I let my failures in life help build onto my character and define the person I am today. My childhood injury is my example as I let this moment affect the outcome of my dreams I had then.
The paint section was quite busy during my visit and only one female assistant was on the paint counter so she called for assistance as customers were walking away. I waited to be served amongst five others for appoximately ten minutes. I got served by Bailiegh and I told her everywhere that I needed to paint and she took me to different paints that I could use for the different places and told me some features and benefits of the products. However, for the wall paint she just pointed from a far at the PPG paint she recommended that I should use and then recommended the Dulux paint by pointing to it as my slightly cheaper option when it was actually more expensive. I was confused to which one I should get because she did not show me the paint
When assessing the quality of customer service, there are many methods of gaining information, it is said by Mclean-conner (2006) that generally a combination of different methods will provide the best knowledge of your customers.
Being a customer service representative, respect is something that you must have. I learned that everyone does not hold the same status in life but even if they do not respect still apply. Working as a customer service representative I have one
I had a good service encounter experience at Pink Parlour beauty salon and their overall service impressed me. Since I had an important event to attend, I thought it would be a perfect time to get my nails done. Hence, I went to book an appointment through their website and was told that I can choose three base options to start from. On that day, I was greeted when I entered the shop and was escorted to a chair where the manicurist soaks my feet while adjusting the temperature of the water. She asked me if the water was too hot, but it was alright. Afterwards, she starts removing the dead skin and cuticles around my feet and nails. She was very skillful and did a good job in painting my nails. She also gave me advice on a few techniques and products that would help to keep my feet soft and moist. After which she asked if there is anything else she could do for me, so I asked if they provide eyebrow treading, which they did. After everything was completed, she asked for my name while I was paying. She then said goodbye by addressing my name while I was leaving the shop. It was indeed a pleasant first pedicure experience.
A service encounter is defined as a moment when a customer interacts with a service or product for the first time. It is the customer’s actual interaction with a service company. It is identified as a key component of the current agenda for service marketers. More than half of the world’s multinational corporations employ in providing services, thus the scrutiny of service encounters is becoming increasingly significant. Research evidence indicates that customers generally compare their expectations with the performance of service industries and they are influenced by the quality of service they receive. The scope of this essay is to discuss about the view that customers don’t buy products they focus on solutions and also about the consumer’s behaviour pattern regarding services provided. Further, it will be noted how businesses are trying to improve the service quality to attract customers leading to an increase in the economic competitiveness.