Experience At Pink Parlour Marketing Experience: Customer Service Experiences

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Customer Service Encounter
I had a good service encounter experience at Pink Parlour beauty salon and their overall service impressed me. Since I had an important event to attend, I thought it would be a perfect time to get my nails done. Hence, I went to book an appointment through their website and was told that I can choose three base options to start from. On that day, I was greeted when I entered the shop and was escorted to a chair where the manicurist soaks my feet while adjusting the temperature of the water. She asked me if the water was too hot, but it was alright. Afterwards, she starts removing the dead skin and cuticles around my feet and nails. She was very skillful and did a good job in painting my nails. She also gave me advice on a few techniques and products that would help to keep my feet soft and moist. After which she asked if there is anything else she could do for me, so I asked if they provide eyebrow treading, which they did. After everything was completed, she asked for my name while I was paying. She then said goodbye by addressing my name while I was leaving the shop. It was indeed a pleasant first pedicure experience.

Customer Service Concepts
1. Touch Points
Pink Parlour makes use of …show more content…

The employees were very courteous as I was greeted from the time I walked into the shop till the moment she thanked me by my name when I was leaving. She also tried to engage in a conversation with me, making me feel less embarrassed and uncomfortable when she was removing the dead skin on my feet. The manicurist was knowledgeable as she recognized my problematic areas immediately and gave me recommendations. Due to their excellent customer service, I have become a loyal customer and would go there to do my pedicure and eyebrows

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