Heritage Health & Rehabilitation Center Case Study

Formally known as Heritage Health & Rehabilitation Center, Heritage Healthcare Center is a 180 bed short term and long term skilled nursing facility located in Tallahassee, FL. It provides a number of services to the general public, like speech therapy, physical therapy, occupational therapy, short term acute care and long term care. This facility also offers a number of amenities that make each and every resident feel comfortable. There have been services, like a hair salon, activities department and trips to the mall all included in each patient’s rate at the facility. However, based on all these benefits and services that are provided, over the last decade they have been hit with numerous fines and citations that affect the organization as a whole (Agency for Health Care Administration, n.d.). Many of the public records complaints include: staffing issues, staff are incompetent, no care plans and inadequate care of the residents. Furthermore, the one major challenge that I faced at the

Some of the recommendations that I would implement would mostly consist of changing the way the administration and nursing staff communicate. Having organization and strong leadership goes a long way in a skilled nursing facility. The first issue that would be addressed are the ways to increase employee retention. Both internal and external recruitment methods should be utilized to get the word out about this organization, as well as provide the existing staff with ways to increase their compensation within the company. In order to achieve this, the director of nursing, administrator, and human resource department should periodically get together to discuss the patient: employee ratio and discuss methods various ways to decrease employee retention. Besides giving staff the option of internal recruitment for newly available positions, incentives should be discussed