Organisational Communication Case Study

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Review the different episodes in the case from the perspective of organizational communications. What forms of formal and informal organizational communications did Margaret utilize?
Margaret was bullied by her partner, Dana, which they worked in the same department and share the same job title. For more than two weeks, Dana kept bossed her around and criticize her work, made nasty remarks on Margaret’s wardrobe. Margaret tried to be nice and keep up a peaceful working relationship with Dana, but the situation didn’t change at all and became worse than before. Therefore, Margaret tried to have a communication with her boss and peer to figure out a solution.
Organizational communications are the exchange of information, ideas, and views within …show more content…

The direction of communication, in this case, is a bypass communication. This is not a good direction of communication for a company or an organization because it will affect the structure of an organization. In this case, Margaret’s supervisor has the responsibility to manage his staffs and give any support and advice for his subordinate. If Margaret have bypass communication with her department director over her supervisor, the department director may consider this as a poor management of the …show more content…

The direction of communication in this situation is upward communication. Upward communication is the process of information flowing from the lower levels of a hierarchy to the upper levels. Upward communication help employee to express their ideas, feelings and problems to their supervisor, in order to get valuable advices or support. Upward communication is an important source of information for business decision. Employee can help alert or give advice to their boss about the business change or anything else in the organization. Upward communication is widely used in organization or company

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