Part 1
Client Problems
Problems are part of our everyday life. Knowing this is essential to understanding the client and what problems the client encounters. Problems come and go and can be minor or major. Individuals and groups deal with problems in different ways. This is why there are specific helping skills professionals can use with clients.
Problems usually indicate that something is going on to make the client feel troubled and discomforted. Professionals focus on problem solving to find a solution, and positive way to address them. Problems in living can, from human service perspectives, have two components. They consist of a description of the problem and a plan of action, which leads to a resolution. The problem is first described as a situation, event, or condition that troubles the client. The problem can be simple or very complex. Problems are identified and discussed with the client, solutions are formulated and implanted, and results are then evaluated. Some problems can be addressed and solved while other problems are long term such as an accident or illness. For many clients learning how to live with a difficult situation or managing a challenge becomes part of the helping process. Clients can have problems that portray to their home life, environment, background and many other factors. Problems such as addiction, disability, and grief are problems clients face with no easy solution, and can often be a long road to recovery. In many situations the individual lacks resources or skills to solve their problem. Other problems that clients face are unemployment, school attendance, food, and shelter.
Part 2
Helping Skills
When working in the field of Human Services, having specific helping skills are vital to the ...
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...stions. Closed questions are those we use often such as who, what, when, why, where. This is the easiest way to gain information from a client. However too many questions can interfere and the client may feel like a witness. Open questions are those such as, “How many brothers and sisters do you have”? They involve more than a “yes” or “No” response. To make questions effective the helper should know the intent of the question before asking the client. Do you want to gain facts or thoughts and opinions from your client?
Part 3
Conclusion
Clients face problems every day that range from small to large, to short and long term. Professionals use helping skills to solve these problems and to help the clients reach their goals. Professionals must be prepared before a client comes in to give them the best helping experience possible (Introduction to Human Services, 2011).
As a result, I am learning how to assist clients without labeling the client and developing a proper diagnosis. Assessing client problems should happen throughout the counseling process. In the beginning, counselors get background information on their clients to help the counselor develop a diagnosis in the Diagnostic and Statistical Manual of Mental Disorders. Correct diagnosis of clients is vital to receive reimbursement from insurance companies for counseling services. Assessments help the counselor determine an appropriate treatment for the client. Assessments can help clients realize their strengths and weaknesses (Whiston, 2017). Helping the client understand their strengths can assist the client in building confidence, reach the clients counseling goal, and implement healthy choices in the client’s
This method is grounded in the strengths perspective, a perspective in which the worker center’s their sessions around the clients’ abilities, gifts, and strengths (Shulman, 2016). Instead of focusing on what is wrong with the client, the worker highlights what is right with the client building on their strengths instead of emphasizing their deficits: the client already has what they need to get better or solve their problem (Corcoran, 2008). The role of the worker in this model is to help the client recognize their potential, recognize what resources they already have, and discuss what is going well for the client and what they have been able to accomplish already (Shulman, 2016). Techniques commonly used in this model, although they are not exclusive to this model, include an emphasis on pre- and between-session change, exception questions, the miracle question, scaling questions, and coping questions (Shulman, 2016). These questions are used for many reasons: for example, the miracle question is used because “sometimes asking clients to envision a brighter future may help them be clearer on what they want or to see a path to problem-solving.” (Corcoran, 2008, p. 434) while coping questions are used to allow the client to see what they are already accomplishing, rather than what they are transgressing (Corcoran, 2008). All
● Handle client services in-person, via phone and in writing including appointment scheduling, payment acceptance and problem resolution
The helper helps the clients to explore and choose possibilities for a better future. In stage II, the key problem of deciding what type of key opportunities in asking the question what the future might be on manageability. The helper asks the client what do you want the future to look like? In thinking about a better future are often leads to finding ways to make the future a reality. The first relates to those that need help in managing specific problems. The principles for helping the client work on an issue is to find out if this a crisis. Begin with issues that needed to work on immediately. “Large, complicated problem situations often remain vague and unmanageable. Dividing a problem into pieces can clarify where the value lays Egan, G. (10 edition 2014)”.
Human Services workers must have some other qualities as well in order to successfully complete their position in this career. Some of these are but not included are; effective listening and communication, effective organization skills, and good working relationship with others. As I considered Reamer (2006), he goes on...
The article’s authors, Burwell and Chen, pose that career counseling aims to help clients become more effective agents in solving problems in their vocational aspects of life. To achieve this goal, theorists and practitioners are called upon to form useful helping approaches that can help clients in a more efficient and effective manner. Consequently, by adopting principles and techniques from the solution-focused therapy in career counseling practice, career counseling interventions can be very effective (2006, p. 189).
...p their own solutions to problems. Clients may need some guidance, education, or direction depending on their abilities and how the therapy is going. It is then that I want to be able to help them feel more empowered and recognize that they can make changes with effort on their part.
Verification- The goals need to be specified and the counselor and the client should discuss how the client will know the problem has been solved.
Understanding career development theories, in what stage would you say that the client’s problems began?
The one skill that I used more of was empathy; I wanted the client to know that I understood her situation as well her feelings. At the end of our conversation, I summarized everything that we talked about, especially her want to open up to her parents and express herself to them. She mentioned that she wants them to fell empathy towards her, because the lack of parental empathy that she felt when she was younger, has even affected her in her adult life (Kilpatrick,2005).
The counselor accomplishes the above by expressing empathy, developing discrepancies, going along with resistance and supporting self-efficacy. Moreover, the counselor guides the client toward a solution that will lead to permanent posi...
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
Effective communication is essential when working with a client. There are many ways a communication can go wrong. Good communication is a major component of collaboration and collaborating with the client is what a professional should be working towards. The purpose of this discussion is to demonstrate effective communication using one scenario. The scenario, in this case, is as follows:
It is best not to sugarcoat or exaggerate skills. Stating a limitation does not deviate from legal or ethical practices. The social worker has the ability to obtain the skills needed or enlist the assistance of someone who has the knowledge needed. An element of surprise in the counseling relationship is not suitable. The planned change process is agreed upon between the worker and the client.
Counselling is the use of skills and training to create a relationship with ones client in order to allow for the client to form insight into their lives, accepting their feelings as their own and allowing for growth to occur. It is the aim of the helper to create a state in which the client can perform more contently and with their own self.