The Use of Persuasion in Jewelry Departments

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Other people have a profound affect on our behaviors, emotions, and thoughts. A friend can coax another to drink alcohol at a party, despite being underage. A husband can convince his wife that she deserves to be beaten, and a professor can entice a student to prefer one philosophy over the others. These incidents demonstrate how easily influenced humans are, especially when they do not pay attention. Since the results can be severe, it is important for individuals to learn and recognize the various methods used to exploit them. During my research, I came across at least four methods which are frequently practiced: “Door-in-the-Face Technique,” “Foot-in-the-Door Technique,” “That’s-Not-All Technique”, and “Expertise” The first one I encountered was “Door-in-the-Face Technique, a method often used by children (Taylor, Peplau, & Sears, 2006).

On the night of October 21, 2010, my younger brother and I ventured to Wal-Mart in an attempt to purchase a pair of golden stud earrings. I hoped to replace the pair I lost last summer. Upon entering, we found the store, usually swarming with customers, surprisingly calm. Not bare, but peaceful. Wal-Mart itself is a corporate retail store which has a variety of items up for purchasing. These items are organized in sections, such as “electronics,” “toys,” and “baby.” In general, the aisles are packed with items, from the floor to the ceiling, of relatively low prices. However, the “jewelry” section is set apart; it contains a counter which separates the adornments from the rest of the merchandise. Behind this counter, there was a man named Matt. His long beard and otherwise slovenly appearance made him seem quite out of place among the sparkle.

The Door-in-the-Face technique is a tactic use...

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...ul of the processes I observed. Subsequently, appearance does matter, whether I want to admit to this or not. And finally, the potency of a persuasion method seems to depend upon how specific the customer is in their request(s). The more committed a customer is to their desired product the less likely they are to deter from it.

References

Taylor, S. E., Peplau, L. A., & Sears, D. O. (2006). Attitudes and Attitude Change. In Social Psychology (pp. 132-167). Upper Saddle River, New Jersey: Pearson Education Inc.

Taylor, S. E., Peplau, L. A., & Sears, D. O. (2006). Social Influence. In Social Psychology (pp. 204-230). Upper Saddle River, New Jersey: Pearson Education Inc.

Williams, W.R. (2010). Psychology 302 lecture. October 1, 2010.

Williams, W.R. (2010). Psychology 302 lecture. October 6, 2010.

Williams, W.R. (2010). Psychology 302 lecture. October 8, 2010.

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