Who are street-level bureaucrats and why are they so powerful? What can we do to curb their excessive power?
INTRODUCTION
The process of implementation of public policy has been a main concern and highly debatable issue of public administration. For years many scholars have tried to define a clear relationship between the laws enacted by legislature and the laws administered by the executive branch in government. Street-level bureaucrats, who comprise a large portion of all public employees in governmental organization, can be seen as CONCEPT AND THEORY
Street-level bureaucracy, in general, is defined as “the subset of a public agency or government institution containing the individuals who carry out and enforce the actions required by laws and public policies”. It simply refers to
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This is because most tasks carried out by street-level bureaucrats are in the form of intangible services and enforcement activities. Hence, it is rather difficult for supervisors and those who are in charge of overseeing them to assess and monitor the quality of every single decision and action that they make. In reality, the poorer the people are, the greater the influence street-level bureaucrats tend to have over them. If people are not capable of affording services rendered by private sectors, they would turn to seek aid from the government, and when they receive help from government, they have to interact with street-level bureaucrats. As service providers, it is undeniable that street-level bureaucrats hold accountability when implementing public policies as their decisions and actions can impact individuals' lives directly. They decide who are eligible to receive benefits and services, confer the status of a person and also oversee the treatments and benefits that citizens receive. In Lipsky's (1980)
Often, when the discussion of American bureaucracy is broached in conversation, those holding these conversations often think of the many men and women who operate behind the scenes within the government. This same cross section of Americans is looked upon as the real power within the federal government and unlike the other branches of government, has little to no oversight. A search of EBSCO resulted in the following definition, an organization “structure with a rigid hierarchy of personnel, regulated by set rules and procedures” (Bureaucracy, 2007). Max Weber believed that a bureaucracy was technically the most efficient form of organization, one structured around official functions that are bound by rules, each function having its own specified competence (2007). This wide ranging group of Americans has operated within the gaps, behind the scenes, all under the three core branches of government: the legislative, executive, and judicial branches. The division of government into three branches and separate powers gives each branch both exclusive powers and some additional power...
Hall, Daniel E. Administrative Law: Bureaucracy in a Democracy. 5th ed. Upper Saddle River: Prentice Hall, 2012. Print.
Modern Bureaucracy in the United States serves to administer, gather information, conduct investigations, regulate, and license. Once set up, a bureaucracy is inherently conservative. The reason the bureaucracy was initiated may not continue to exist as a need in the future. The need or reason may change with a change in the times and the culture needs. A bureaucracy tends to make decisions that protect it and further it’s own existence, possibly apart from the wishes of the populace. It may not consistently reflect what might be optimal in terms of the needs and wants of the people. Local governments employ most of the United States civil servants. The 14 cabinet departments in the U.S. are run day-to-day by career civil servants, which have a great deal of discretionary authority.
This is better explained by the public servant knowing why he is doing the job and who it is benefiting, socially, and how he is impacting and making a change for the better in their own mind, personal. In the first two “chapters” of Caught between the Dog and the Fireplug, or How to
A bureaucracy is the system of non-elected officials administering government policies and programs. Building roads, inspecting gas pumps, inspecting facilities for cleanliness, writing tickets, educating, operating transit systems and Game Warden are the many tasks of a bureaucracy. In the Federal Bureaucracy the president is the CEO. His job is to appoint all officials and being elected to lead this diverse group of organizations. However, Texas does not have a CEO, the power and blame is spread across the various bureau heads. This allows each bureau head to do as they wish in their department, unless the state runs out of money. The governor does not hold this responsibility, but the voters do. Unlike the Bureaucracy of Texas, the responsibility
By definition, bureaucratic organization may not seem to be a bad thing. However, in practice, bureaucracies are known to have a negative effect on all its participants. As defined by Samuel Kernell and Gary Jacobson, "The model bureaucracy is, in short, a purposive machine with interchangeable human parts." Bureaucracies are dehumanizing, they train for obedience, and stifle creative thought. The characteristics of bureaucratic organization that have the worst effect on its participants and most compromise efficiency are its hierarchical structure in which all the power resides at the top and the specialization of tasks.
The main aim of public service is to deliver services that are of need to its people. How fast a public manager can address its people’s problem and concerns indicates its effectiveness. Responsiveness of the manager develops trust between him, the government, and the people. According to (Rainey, p106) bureaucratic responsiveness implies two things; responsiveness to the people’s wishes or responsiveness to the interest of the government.
Though the bureaucracy began simply, with George Washington’s creation of the Department of Foreign Affairs, over the last 226 years, its size and power have increased exponentially. From homeland security to the delivery of mail, this “fourth branch of government” possesses a wide scope of responsibilities. However, the necessity for such a structure often comes into question. According to Max Weber, who believed that “the bureaucracy was likely to acquire an ‘overpowering’ power position, the bureaucracy is an “inevitable consequence” of modern day life (“The Rise of the Bureaucratic State”, Wilson). A specialized bureaucracy provides valuable expertise, an asset which the Founders did not take for granted, as they had suffered a committee
...r pillars of public administration are equally important in the process of public administration and complement one another in the provision of quality public service. When public administrators have economy in mind they focus on the best combination of available resources to provide optimum public service. To ensure that public service is not limited to only a section of the public, the issue of equity is taken into consideration so that public interest is realized. Efficiency and effectiveness additionally go hand in hand in ensuring that allocated resources are used in the best possible manner to attain set goals. Thus whereas the first three public administration pillars – Economy, efficiency and effectiveness are concerned with how public service is provided the fourth and most recent addition (Equity) concerns with for whom public service is provided.
According to Sapru R.K. (2008) p370-371 the traditional ideal of public administration which inclined to be firm and bureaucratic was based on processes instead of outcomes and on setting procedures to follow instead of focusing on results. This paradigm can be regarded as an administration under formal control of the political control, constructed on a firmly ranked model of bureaucracy, run by permanent and neutral public servants, driven only by public concern. In emerging nations the administration was true bureaucracy meaning government by officers. In this perspective Smith (1996) p235-6 perceived that“the bureaucracy controls and manages the means of production through the government. It increases chances for bureaucratic careers by the creation of public figures,demanding public managers, marketing boards.
Traditional public administration is traced back to the works of scholars like Max Weber, Woodrow Wilson and Fredrick Taylor. This form of administration was mostly influenced by Max Weber with his bureaucratic model and theory. Max Weber was a well-known sociologist born in Germany in the year 1864. He came up with his bureaucratic model as a way to try to improve management in organizations. ‘Weber emphasized on top-down control in the form of monocratic hierarchy that is a system of control in which policy is set at the top and carried out through a series of offices, whereby every manager and employee are to report to one person in top management and held accountable by that manager’ (Pfiffner, 2004, p. 1).
Despite these criticisms, the reforms in public administration have had a widespread impact across this country and around the world. The principles underlying these reforms have enhanced government performance and accountability, public administration has employed various strategies to streamline management and enhance pubic service. It is important to keep in mind that while there may be significant improvement in productivity as a result of technological advances or reform, the most meaningful long-term gains will come about as a result of attention to the humans side of the organization. Successful public administration demands a successful balance between the concerns of the technical side of the agency and paying attention to people.
Max Weber, Henri Fayol and Luther Halsey Gulick all addressed issues, concerning how an overall organization should be structured, bureaucratic administration, while Frederick Taylor’s theory of scientific management concentrated on techniques for increasing production (Tomkins, 2005). This essay will focus on the disadvantages and the advantages, including the effective and efficient components, of bureaucracy in public management.
Even though bureaucratic administration principles were functioning efficiently for many years since its inception, it is claimed that inadequate to meet the current demands of citizens. Therefore, the New Public management (NPM) approach was developed in UK to substitute the traditional model of public administration in 1980s and 1990s as a response to the insufficiency
...ot function properly. Politics and administration should be seen as very interconnected. It is worth reiterating just as the structure of governments has changed over the years, the structure and role of public administration have also changes dramatically. Furthermore, it is important to state that public administration has grown from its traditional role of merely implementing policies adopted by the “political” branches of government to playing very significant role in the formation of public policies. This is definitely more evident in regards to professional expertise bureaucratic officials provide during problem identification, agenda setting, policy formulation, and evaluation that shape the content of public policy today. Overall, the idea that Wilson has proposed gives an accurate idea of what the relationship should be between politics and administration.