The Importance Of Crisis Communication

Padgett, D. R. G., Cheng, S. S., & Parekh, V. (2013). The quest for transparency and accountability: Communicating responsibly to stakeholders in crises. Asian Social Science, 9(9), 31-44.

Dr. Padgett is a teacher of business communication for both undergraduate and graduate studies for the Department of Communication at Wayne State University in Detroit, Michigan. Dr. Padgett’s present research focuses on social elements ' - such as lawsuits, new technology, social media, and the greater sophistication of the public - effects on crises. She is a critical analysis scholar, whose areas of primary expertise include crisis rhetoric, crises within culture, organizational legitimacy, and workplace diversity. Professor Cheng is a scholarly writer

Ravazzani is an assistant professor of corporate communication management, stakeholder relations, and research within the Department of Business Communication at Aarhus University in Denmark. Dr. Ravazzani is an accomplished scholarly author and researcher, with areas of expertise in crisis communication, social media, and internal and intercultural communication - thus, she is a qualified professional on the subject of crisis communication. Dr. Ravazzani’s article utilized a literature review of crisis communication’s elements and qualitative interviews with Danish managers to inspect managerial internal crisis communication perspectives and practices in cross cultural environments. Findings of the work revealed that employees’ cultural backgrounds are related to their internal communication - thus, message framing and sensemaking is perceived differently by employees of different cultural backgrounds. The article fit into the topic of crisis communication by providing an insightful examination of internal crisis communication, with a focus on the concept’s a global context. This work was very helpful - as the article’s examination of internal crisis communication will be utilized with in the research paper’s discussion of internal and external communications. A major criticism of this work is its limitation. The limitation of the article revealed the work’s narrowness - as the article’s research only analyzed the perception of internal communications from the

Rosenbaum serves as a correspondent, writer, and associate editor for The New England Journal of Medicine. Beyond her extensive academic writings, Dr. Rosenbaum is a cardiologist at Brigham and Women 's Hospital in Boston, Massachusetts. Based on the combination of her medical and journalistic experience - she is a credible authority on the subject of crisis communication uncertainty and health care. This short article examined the role that communication uncertainty played in many crises - especially the recent Ebola health crisis. Dr. Rosenbaum also addressed the issue of overtly reassuring communication and creating fear among constituents. The article advocated the use of proclaiming uncertainty - thus, demonstrating to the public that those in authority recognize the risks and severity of potential issues with in the crisis. The work concluded with an examination and discussion about the eventual success of health care practice during the Ebola crisis. This article was helpful, as it provided a discussion of communication uncertainty, which will be used in the research paper as one of the rationales for creating and implementing an effective communication strategy. The article added to the research topic by examining and discussing communicate uncertainty and its relation to crisis communication. The work was very narrow. A major critique of the work was the article’s focus on glorifying the actions of health care workers during the Ebola outbreak and allowing that