Telephone conversation

1366 Words6 Pages
In today's world, a phone is so firmly entrenched in everyday life that it is impossible to imagine the full operation of any company without it. The ability to communicate by telephone is vital for any position. Conducting telephone conversations is also an integral and important part of any business. It is observed that businessmen spend on average 4-25 percent of their work time on phone calls. Therefore, the maximum capacity and the clever use of means of communication such as a phone has a significant economic impact, saves time and minimizes the damage to the workflow. Indeed, a phone has a number of advantages in comparison with other means of communication. The chief ones among them are the information rate (gain time); immediate establishment of communication with a customer located at any distance, the direct information exchange in the form of a dialogue and the possibility to reach an agreement not waiting for the meeting; a privacy contact, reducing paperwork, the cost savings for the organization of other types of contacts. Business success undoubtedly contributes the knowledge of telephone etiquette. Although speech etiquette is country-specific, yet, in business conversations such qualities as tact, courtesy, tolerance, kindness, consistency represent a special value. Tact requires a speaker to understand an interlocutor, to avoid irrelevant questions, discuss topics that may be unpleasant for him. Courtesy is the ability to anticipate interlocutor’s possible questions and wishes, willingness to inform him in detail concerning all the essential topics for conversation. Tolerance is to be relaxed about possible differences of opinion, to avoid harsh criticism views of interlocutor, to respect other opinions. Goodwil... ... middle of paper ... ...tiquette forms of communication take a pretty big place in a telephone conversation business. Etiquette rituals may also include repeated requests caused by a variety of reasons, the phrase of gratitude, apologies, wishes at the end of the conversation, answers to thank you, answers to apologize, response wishes. A voice is a tool that we can learn how to use it. It is able to paint different statements, sometimes completely changing their meaning. Volume, a tone, a tempo, a rhythm, pauses, breathing are intonation components of information forming an impression and an opinion about the interlocutor. The magic of a voice is not a myth! Thus, etiquette not only regulates the relations of communicating, but it is also a mean of rational organization of telephone conversation. This is very important because of strict regulation time of telephone business communication.
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